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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational management capabilities, focusing on end-to-end maintenance processes, SLA adherence, and team leadership. Proficient in data analysis and client communication, with a commitment to continuous improvement in maintenance operations.
Highest-signal resume keywords
Operations ManagementSLA-Driven OperationsTeam LeadershipData AnalysisBilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Field Operations ManagementSLA ComplianceExcel ProficiencyAnalytical SkillsClient Escalation Management
Soft Skills
Great Communication SkillsCan-Do AttitudeAdaptability
Tools & Technologies
AI Tools
Industry Keywords
Maintenance OperationsField TeamsStart-Up EnvironmentSmart Locker Network
About the role
Key responsibilities & impact- Take ownership of the end-to-end maintenance operations process in Iberia, from ticket to closed intervention
- Ensure daily maintenance operations run correctly and within SLA
- Manage and support a team of field technicians, including priorities, blockers, execution quality and development
- Align daily with the Iberia maintenance Planner and Senior Technician
- Analyse weekly operational data and prepare client and internal stakeholder reports on SLA, backlog, unsuccessful interventions and repeat issues
- Coordinate maintenance partners and measure quality, response times and cost per intervention
- Handle client-side escalations, coordinate fixes and close the loop with clients
- Liaise with central departments on improvement projects and daily operational needs
- Support the Country Manager on the financial performance of maintenance operations
- Collaborate with Deployment, Supply Chain and Customer Success when needed
- Help operate and improve Bloq.it’s smart locker network across Spain and Portugal
Requirements
What you’ll need- Between 3 and 5 years of experience in operations that require field work, ideally managing maintenance operations and field teams
- Experience working in SLA-driven operations, with very short deadlines to execute interventions and the discipline to plan around them
- Great Excel skills and excellent analytical skills
- Great communication skills, with experience dealing with clients and managing escalations
- Good communication skills in Spanish and English
- A can-do attitude and willingness to work behind the desk or in the field
- Ability to switch among desk work, field work and client-facing work
- Familiarity with AI tools to improve and automate daily operations would be great
- A third language, such as Italian or Portuguese, would be great
- Previous work experience in a start-up or scale-up environment would be great
Benefits
Comp & perks- Competitive salary and benefits package, tailored to your experience and skills, including performance-based bonus
- Flexible work conditions, including a remote-friendly policy and a flexible schedule that allows you to balance your work and personal life
- Flexible Sports and Wellness membership covering multiple gyms and studios
- Opportunity to contribute to innovative solutions in the smart locker industry
- Dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning