Bloq.it

Operations

• Take ownership of the end-to-end maintenance operations process in Iberia, from ticket to closed intervention
• Ensure daily maintenance operations run correctly and within SLA
• Manage and support a team of field technicians, including priorities, blockers, execution quality and development
• Align daily with the Iberia maintenance Planner and Senior Technician
• Analyse weekly operational data and prepare client and internal stakeholder reports on SLA, backlog, unsuccessful interventions and repeat issues
• Coordinate maintenance partners and measure quality, response times and cost per intervention
• Handle client-side escalations, coordinate fixes and close the loop with clients
• Liaise with central departments on improvement projects and daily operational needs
• Support the Country Manager on the financial performance of maintenance operations
• Collaborate with Deployment, Supply Chain and Customer Success when needed
• Help operate and improve Bloq.it’s smart locker network across Spain and Portugal

Operations Specialist – Maintenance

Office Assistant

• Support daily office operations and administrative tasks
• Assist with meeting room organization and office coordination
• Help manage office supplies, deliveries, and inventory
• Support travel and accommodation bookings
• Assist with internal events, team gatherings, and office activities
• Coordinate with suppliers and service providers
• Support onboarding logistics for new employees
• Help maintain office organization and workplace standards
• Assist with documentation, spreadsheets, and internal communications
• Provide general support to the Office Management team as needed