Concierge

Blue Hawaiian Helicopters

. Greet each guest professionally and provide extraordinary customer service .

Posted 9/29/2026full-timeLihue • Hawaii • United StatesJunior💰 $16 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extraordinary guest service skills and expert-level knowledge of local attractions, while effectively generating sales and upselling products in a performance-driven environment. Proficient in using sales tools and Microsoft Office Suite to enhance customer interactions and support business growth.

Highest-signal resume keywords

Extraordinary Guest Service SkillsSales Experience in Performance-Driven EnvironmentExpert-Level Knowledge of Local Area and AttractionsIntermediate Proficiency with Microsoft Office SuiteStrong Written and Verbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TechniquesUpselling ProductsCustomer Needs AssessmentEvent BookingPayment CollectionTyping 30–40 Words Per Minute

Soft Skills

Strong Listening SkillsAbility to Work IndependentlyAbility to Juggle Multiple Duties

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Travel IndustryConcierge ExperienceCommissioned Sales Environment

About the role

Key responsibilities & impact

Greet each guest professionally and provide extraordinary customer service
Establish rapport and trust with guests
Assess guest needs through questioning and recommend suitable products
Recommend and book events, activities, tours, attractions, and other services
Meet or exceed sales targets in a commissioned environment
Generate sales and upsell products by planning guests’ stays
Resolve guest issues promptly and follow up to ensure resolution
Sell in person and occasionally by phone
Use sales tools to create urgency, close and book sales, and collect payment
Provide detailed purchase recaps and thank guests
Work closely with guests, lodging partners, and supply partners
Help travelers maximize destination experiences while supporting partner loyalty and business growth

Requirements

What you’ll need

High school diploma or GED and one to three years’ related experience and/or training; or equivalent combination of education and experience
1–2 years of sales or upselling experience in a performance-driven environment
Extraordinary guest service skills
Expert-level knowledge of the local area and attractions
Knowledge of the travel and/or ticket industry and concierge experience preferred
Fluent English required; bilingual a plus
Excellent written and verbal communication skills
Strong listening skills
Ability to work independently in a sales-driven environment
Ability to occasionally lift up to 25 pounds and stand for long periods
Ability to juggle multiple duties and prioritize
Intermediate proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
Ability to type 30–40 words per minute
Regular scheduled attendance

Benefits

Comp & perks

Biweekly commission program
Competitive pay
Reasonable accommodations for disabilities
Equal opportunity employment