Blue Hawaiian Helicopters

General

• Greet each guest professionally and provide extraordinary customer service
• Establish rapport and trust with guests
• Assess guest needs through questioning and recommend suitable products
• Recommend and book events, activities, tours, attractions, and other services
• Meet or exceed sales targets in a commissioned environment
• Generate sales and upsell products by planning guests’ stays
• Resolve guest issues promptly and follow up to ensure resolution
• Sell in person and occasionally by phone
• Use sales tools to create urgency, close and book sales, and collect payment
• Provide detailed purchase recaps and thank guests
• Work closely with guests, lodging partners, and supply partners
• Help travelers maximize destination experiences while supporting partner loyalty and business growth

Concierge