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Guest Relations Agent
Blue Hawaiian Helicopters. Provide professional, courteous greetings and extraordinary guest service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extraordinary guest service skills and the ability to generate sales through upselling and effective communication. Proficient in managing reservations and providing detailed purchase recaps while ensuring compliance with operational specifications.
Highest-signal resume keywords
Guest Service SkillsSales ExperienceKnowledge Of Local AreaMicrosoft Office Suite ProficiencyFluent English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales TechniquesUpsellingReservation ManagementCustomer Needs AssessmentOperational ComplianceTyping Speed 30–40 WPMAbility To Lift 25 Pounds
Soft Skills
Excellent Communication SkillsStrong Listening SkillsSelf-MotivatedAdaptabilityTimeliness
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Travel IndustryConcierge ExperiencePerformance-Driven EnvironmentRetail SalesActivity Sales
About the role
Key responsibilities & impact- Provide professional, courteous greetings and extraordinary guest service
- Handle reservations, guest check-in and briefings, retail and activity sales, and support base operations
- Establish rapport and trust, assess guest needs, and recommend suitable products
- Meet or exceed sales targets in a commissioned environment
- Generate sales and upsell products by planning the guest’s stay and improving their experience
- Resolve guest issues promptly, follow up, and ensure satisfactory resolution
- Sell in person and occasionally by phone
- Use sales tools to create urgency, close and book sales, and collect payment
- Provide detailed purchase recaps and thank guests for their business
- Ensure compliance with operational specifications, human resources requirements, and the safety management system
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or GED and one to three years’ related experience and/or training; or equivalent combination of education and experience
- 1–2 years of sales or upselling experience in a performance-driven environment
- Extraordinary guest service skills
- Expert-level knowledge of the local area and attractions
- Knowledge of travel and/or ticket industry and concierge experience preferred
- Operational experience preferred
- Fluent English required; bilingual a plus
- Adaptable and able to support change within the business
- Ability to overcome objections and offer alternate solutions
- Timeliness and a professional appearance
- Excellent written and verbal communication skills
- Strong listening skills to identify customer needs
- Self-motivated and able to work independently in a sales-driven environment
- Ability to occasionally lift up to 25 pounds and stand for long periods
- Proven ability to juggle multiple duties and prioritize
- Intermediate proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Ability to type 30–40 words per minute
- Availability Sunday–Saturday, generally 3–5 days per week, including one Saturday or Sunday
- Ability to work opening, mid, or closing shifts between 7:00 a.m. and 6:00 p.m.
Benefits
Comp & perks- Commissioned environment
- Industry-leading benefits (specific benefits not provided in the posting)