Cloud Customer Success Manager

Blue Mantis

. Serve as the primary customer success contact for an assigned strategic channel partner and its end customers .

Posted 11/9/2026full-timeUnited StatesMid-LevelSenior💰 $140,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management and strategic channel partner engagement, with a strong focus on FinOps principles and cloud financial management. Proven ability to optimize workflows and implement process improvements while maintaining executive-level relationships and driving account growth.

Highest-signal resume keywords

Customer Success ManagementFinOps PrinciplesManaged Services Provider ExperienceStrategic ThinkingMicrosoft Cloud Solution Provider Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success StrategyOperational EfficiencyBusiness Solutions DevelopmentData AnalysisProcess Improvement

Soft Skills

Interpersonal SkillsCommunication SkillsPresentation SkillsProblem-Solving SkillsBusiness Judgment

Tools & Technologies

Microsoft AzureMicrosoft 365Cloud TechnologiesDigital SolutionsFinOps Tools

Certifications & Qualifications

FinOps Certified PractitionerITIL FoundationAZ-900MS-900

Industry Keywords

Channel Partner ModelCustomer RetentionExecutive Business ReviewsPortfolio ManagementPrivate Equity-Backed Companies

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Serve as the primary customer success contact for an assigned strategic channel partner and its end customers
Own the customer success strategy and operating model for strategic channel portfolios
Establish governance, engagement cadence, success measures, and escalation frameworks
Present FinOps and CSP findings and translate cost and consumption insights into business terms
Develop executive-level relationships with channel partners and portfolio-company stakeholders
Lead Executive Business Reviews and strategic planning sessions
Partner with Sales leadership to shape expansion strategy and influence services pipeline
Own portfolio health, retention, and expansion strategy using NPS, Net Retention, consumption, service performance, and pipeline indicators
Bring appropriate specialists into customer conversations
Manage partner rules of engagement for CSP and non-CSP customers
Liaise across Sales, Pre-Sales, Solution Architecture, CSAM, Technical Support, and Operations
Manage and coordinate customer escalations
Identify emerging customer requirements and coordinate solutions for new or expanded services
Collaborate with channel partner account teams on account plans
Mobilize internal teams and partners without direct authority
Maintain knowledge of trends and technologies across Cloud, Security, Digital, and FinOps
Evaluate processes and implement continuous improvement opportunities

Requirements

What you’ll need

Minimum of five years of experience in Customer Success Management, Service Delivery Management, Account Management, or a comparable client-facing role
At least three years of experience with or within a Managed Services Provider (MSP)
Experience working in a channel, partner, or distributor model
Working knowledge of FinOps principles and cloud financial management
Strong analytical, problem-solving, and business judgment skills
Strong business acumen and strategic thinking
Demonstrated experience partnering with clients to develop business solutions
Proven experience optimizing workflows, identifying operational efficiencies, and implementing process improvements
Familiarity with Microsoft Cloud Solution Provider (CSP) programs, Microsoft licensing, Azure, and Microsoft 365
Strong interpersonal, communication, and presentation skills
Demonstrated ability to prioritize initiatives and manage competing demands
Proven track record of growing client accounts through consultative, value-based conversations
Bachelor’s degree in Business, Technology, or a related field; FinOps Certified Practitioner, ITIL Foundation, or Microsoft fundamentals certifications such as AZ-900 or MS-900; and experience supporting private equity-backed companies or multi-entity customer portfolios are preferred
Must be based in the United States or Canada

Benefits

Comp & perks

Approximately 25% travel, including visits to partner and customer sites
Remote position with some office visits required
Reasonable accommodations for employees with disabilities