Blue Mantis

Account Executive

• Grow, develop, prospect, and maintain business within the Blue Mantis customer profile
• Meet or exceed monthly and annual sales objectives
• Use Blue Mantis systems, policies, and procedures proficiently
• Acquire industry-specific knowledge through mandatory and optional training
• Prospect within the customer profile and follow up on leads through campaigns and territory growth
• Administer territory activities, including AR, RMA, and order entry
• Attend and participate in monthly territory reviews with sales management
• Close new business opportunities within core competencies
• Develop, implement, and review territory/account plans as required
• Update sales funnels and forecasts as required
• Maintain technical proficiency with Blue Mantis core competencies
• Effectively utilize Project Management, Solutions Architects, Technical Support, and Sales Management resources
• Establish and maintain vendor relations
• Conduct effective business reviews with clients
• Travel to key accounts as required
• Attend industry events
• Participate in selected task groups

Account Executive – Public Sector

Inside Sales

• Monitor inbound requests from SHI sales teams and partner channels
• Create and maintain opportunities in Salesforce
• Ensure accurate forecasts, next steps, close dates, and activity history
• Track opportunity progression and identify stalled deals
• Support pipeline hygiene and reporting accuracy
• Schedule discovery calls, customer meetings, internal strategy sessions, and follow-up activities
• Coordinate calendars across sales representatives, solution architects, practice leaders, and customers
• Manage meeting logistics and document and complete action items
• Assist with opportunity follow-up and customer communications
• Maintain Salesforce data quality and opportunity visibility
• Update opportunity stages, estimated values, and forecasting information
• Generate pipeline, opportunity, service offering, and channel activity reports
• Support management reviews through accurate and timely data entry
• Coordinate incoming partner-generated services requests
• Align internal resources and assign technical personnel
• Help ensure timely responses to partner and customer inquiries
• Assist in routing opportunities to Solution Architects and Practice Leads
• Track proposal, LOE, SOW, CPQ, contracting, and approval workflows
• Monitor outstanding actions and follow up with stakeholders
• Support standardized sales motions for productized service offerings
• Assist with service catalogs, sales materials, and partner-facing collateral
• Coordinate business reviews, partner presentations, and account development activities
• Identify recurring opportunity trends to improve scalability and operational efficiency

Inside Sales Representative

Solutions Engineer

• Collaborate with sales teams to identify customer requirements and design innovative technical solutions that address business objectives
• Conduct compelling customer demonstrations of Blue Mantis products and platforms, showcasing capabilities and value propositions
• Develop and present detailed technical proposals, including solution architectures and statements of work
• Create accurate and timely customer quotes, ensuring alignment with solution scope and pricing guidelines
• Serve as a technical advisor throughout the sales process, answering customer questions and addressing objections
• Facilitate a smooth transition from pre-sales to onboarding, supporting customers as they begin their journey with Blue Mantis
• Stay current with industry trends, emerging technologies, and Blue Mantis offerings to maintain expertise and credibility

Cloud Presales Solution Architect

IT Support

• Provide first-level technical support to Managed Services contracted clients
• Determine, record, and resolve technology problems and incidents reported by customers
• Serve as the front line in the Service Desk
• Provide technical support by phone and remotely assist end users from initial contact through troubleshooting and research to final resolution
• Manage multiple open tickets simultaneously
• Investigate, analyze, and troubleshoot customer issues
• Make issue-resolution decisions without supervision
• Continually develop knowledge of new skills and technology practices

Desktop Support Engineer – L1

Analyst

• Provision and manage Active Directory accounts and application access
• Assist clients with account setup, security permissions, and access management
• Liaise with infrastructure and application teams on access provisioning
• Process and maintain ServiceNow requests for security provisioning
• Develop, maintain, and deliver Active Directory administration processes and documentation
• Provide technical support during migration projects
• Coordinate changes with support teams under established change management processes
• Handle service desk requests, fulfill work requests, and resolve technical issues
• Communicate with clients, partners, and service teams via email and phone
• Assist with special projects and organizational IT initiatives
• Manage the ticket lifecycle and track technical requirements
• Train and guide users on software applications and system access best practices

Account Executive – Public Sector

Inside Sales Representative

Cloud Presales Solution Architect

Desktop Support Engineer – L1

Active Directory Analyst