Desktop Support Engineer – L1

Blue Mantis

. Provide first-level technical support to Managed Services contracted clients .

Posted 9/17/2026full-timeUnited StatesMid-LevelSenior💰 $21 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing first-level technical support, troubleshooting, and resolving issues in a Managed Services environment. Capable of managing multiple tickets, utilizing various tools and technologies to assist clients effectively.

Highest-signal resume keywords

Service Desk ExperienceTechnical Support Over PhoneWindows 7, 10, and 11 ProficiencyO365 and Azure Admin Portal ExperienceITSM Ticketing Applications Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Troubleshooting Customer IssuesMulti-TaskingLAN, WAN, and Wireless Network KnowledgeVirus and Malware RemediationPrinter Setup and TroubleshootingMac iOS TroubleshootingAntivirus Tools FamiliarityVPN Client TroubleshootingMS Office Applications ProficiencyBasic Security Principles Knowledge

Soft Skills

Excellent Verbal and Written SkillsMotivated to Learn New SkillsDecision-Making Without Supervision

Tools & Technologies

ServiceNowIntune Admin PortalMFA/2FA ApplicationsSpam Filtration ApplicationsNetSuiteSalesforceCisco VPN ClientSonicWall VPN ClientFortinet VPN ClientBroadband Wireless Devices

Industry Keywords

Managed ServicesTechnical SupportService DeskITSMCorporate IT Environment

Tech Stack

Tools & technologies

AndroidAzureiOSITSMServiceNow

About the role

Key responsibilities & impact

Provide first-level technical support to Managed Services contracted clients
Determine, record, and resolve technology problems and incidents reported by customers
Serve as the front line in the Service Desk
Provide technical support by phone and remotely assist end users from initial contact through troubleshooting and research to final resolution
Manage multiple open tickets simultaneously
Investigate, analyze, and troubleshoot customer issues
Make issue-resolution decisions without supervision
Continually develop knowledge of new skills and technology practices

Requirements

What you’ll need

3-5 years of Service Desk Experience
MSP Service Desk experience is a plus, but not a requirement
Experience providing technical assistance over the phone
Ability to multi-task by working on multiple open tickets simultaneously
Experience working in a fast-paced environment with multiple priorities and projects
Ability to investigate, analyze and troubleshoot customer issues
Comfortable making decisions on issue resolution without supervision
Excellent verbal and written skills
Motivated to learn new skills and technology practices
Proficiency with Windows 7, 10, and 11
Proficiency with MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project), versions 2000-2023
Experience with O365, Exchange, POP, O365 and Azure Admin portal
Familiarity with Intune admin portal and troubleshooting
Familiarity with MFA/2FA applications such as Duo, Azure, and Okta
Familiarity with spam filtration applications such as Mimecast, Microsoft Spam, and ProofPoint
Familiarity with ITSM ticketing applications; ServiceNow preferred but not required
Familiarity with troubleshooting NetSuite and Salesforce issues
Moderate to strong Mac iOS troubleshooting capabilities
Understanding of a domain/corporate IT environment, including PC/laptop setup
Basic knowledge of LAN, WAN, and wireless network technologies
Familiarity with VPN clients such as Cisco, SonicWall, and Fortinet
Ability to troubleshoot laptops, desktops, thin clients, USB devices, and peripherals
Basic knowledge of security principles and best practices
Ability to identify and remediate viruses and malware
Familiarity with antivirus and next-generation antivirus tools such as Sophos, Vipre, and CrowdStrike
Ability to set up and install local, wireless, and network printers and troubleshoot printer hardware
Ability to set up and troubleshoot iPhone, Windows Mobile, and Android devices
Ability to install and troubleshoot broadband wireless devices and software

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Blue Mantis Website LinkedIn All Job Openings 201 - 500 employees Founded 1993 💼 Consulting 🏥 Healthcare 🏭 Manufacturing Consulting
Healthcare
Manufacturing Blue Mantis is a versatile IT solutions company specializing in optimizing IT environments for cost efficiency and security. They provide managed services, cybersecurity and risk management, cloud solutions, carrier services, networking, and datacenter modernization. With expertise across multiple industries including finance, healthcare, public sector, and manufacturing, Blue Mantis tailors its services to fit the unique needs of its clients. Their aim is to drive digital transformation and foster innovation while prioritizing employee productivity and business growth. Blue Mantis also emphasizes the importance of creating modern workspaces and enhancing developer experiences. Their broad capabilities and strategic focus make them a valuable partner in navigating complex IT landscapes. Desktop Support Engineer – L1 🔥 1 hour ago 🏢 null – Onsite 💵 $21 - $25 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support 👻 Ghost score 0% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide first-level technical support to Managed Services contracted clients
Determine, record, and resolve technology problems and incidents reported by customers
Serve as the front line in the Service Desk
Provide technical support by phone and remotely assist end users from initial contact through troubleshooting and research to final resolution
Manage multiple open tickets simultaneously
Investigate, analyze, and troubleshoot customer issues
Make issue-resolution decisions without supervision
Continually develop knowledge of new skills and technology practices 🎯 Requirements
3-5 years of Service Desk Experience
MSP Service Desk experience is a plus, but not a requirement
Experience providing technical assistance over the phone
Ability to multi-task by working on multiple open tickets simultaneously
Experience working in a fast-paced environment with multiple priorities and projects
Ability to investigate, analyze and troubleshoot customer issues
Comfortable making decisions on issue resolution without supervision
Excellent verbal and written skills
Motivated to learn new skills and technology practices
Proficiency with Windows 7, 10, and 11
Proficiency with MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project), versions 2000-2023
Experience with O365, Exchange, POP, O365 and Azure Admin portal
Familiarity with Intune admin portal and troubleshooting
Familiarity with MFA/2FA applications such as Duo, Azure, and Okta
Familiarity with spam filtration applications such as Mimecast, Microsoft Spam, and ProofPoint
Familiarity with ITSM ticketing applications; ServiceNow preferred but not required
Familiarity with troubleshooting NetSuite and Salesforce issues
Moderate to strong Mac iOS troubleshooting capabilities
Understanding of a domain/corporate IT environment, including PC/laptop setup
Basic knowledge of LAN, WAN, and wireless network technologies
Familiarity with VPN clients such as Cisco, SonicWall, and Fortinet
Ability to troubleshoot laptops, desktops, thin clients, USB devices, and peripherals
Basic knowledge of security principles and best practices
Ability to identify and remediate viruses and malware
Familiarity with antivirus and next-generation antivirus tools such as Sophos, Vipre, and CrowdStrike
Ability to set up and install local, wireless, and network printers and troubleshoot printer hardware
Ability to set up and troubleshoot iPhone, Windows Mobile, and Android devices
Ability to install and troubleshoot broadband wireless devices and software Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Strategic Sourcing Category Manager – IT 🔥 3 hours ago Trinity Health 10,000+ employees 🏥 Healthcare 📚 Education 🤝 Non-profit Website LinkedIn All Job Openings Strategic sourcing manager leading IT procurement, negotiations, and supplier performance for Trinity Health’s healthcare system. Driving savings, standardization, and compliant contracting across business units. 🏢 Livonia – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support 🦅 H1B Visa Sponsor Senior IT Manager, Customer Channel Management 🔥 23 hours ago Xcel Energy 10,000+ employees ⚡ Energy 🛒 Retail Website LinkedIn All Job Openings Senior IT Manager owning Xcel Energy’s mobile app, MyAccount, OneView, and customer self-service channels. Leading reliability, incident response, roadmaps, and channel experience across a major energy provider. 🏢 Denver – Onsite 💵 $129k - $183.2k / year 💰 $100M Grant on 2023-10 ⏰ Full Time 🟠 Senior 💻 IT Support 🦅 H1B Visa Sponsor IT Support – Operations Specialist 🕒 Yesterday Calibre CPA Group, PLLC 51 - 200 💼 Consulting ⚖️ Legal 🏥 Healthcare Website LinkedIn All Job Openings IT support specialist maintaining Microsoft 365, hardware, access, and cybersecurity systems for Calibre CPA Group’s accounting offices and remote workforce. Supporting onboarding, training, deployments, and technology projects. 🏢 Bethesda – Onsite 💵 $60k - $75k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Help Desk Manager 🕒 Yesterday Federal Home Loan Bank of New York 201 - 500 🛡️ Insurance 📦 Logistics 💼 Consulting Website LinkedIn All Job Openings Help Desk Manager leading service desk personnel, systems, inventory, and IT support for the Federal Home Loan Bank of New York. Managing Windows, ServiceNow, LAN, storage, and disaster recovery operations. 💵 $185k - $200k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support IT Help Desk Technician 🕒 2 days ago NIC Global Manufacturing Solutions. 501 - 1000 🏭 Manufacturing 🔧 Hardware 🤝 B2B Website LinkedIn All Job Openings IT Help Desk Technician supporting NIC Global’s manufacturing users across networks, endpoints, and production equipment. Managing tickets, accounts, hardware, software, and IT assets. 🏢 Spokane – Onsite 💵 $24 - $33 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🚫👨‍🎓 No degree required View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs