Junior IT Engineer

Blue Mantis

. Provide first-level technical support to Managed Services contracted clients .

Posted 10/23/2026full-timeRemote • United StatesJunior💰 $17 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities, including troubleshooting and resolving customer issues efficiently while maintaining effective communication within service level agreements. Committed to continual improvement in technical and customer service skills.

Highest-signal resume keywords

Technical SupportCustomer Service ExperienceA+ CertificationTroubleshooting SkillsMulti-Tasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AssistanceEnd User Account AdministrationProblem ResolutionIncident ManagementTicketing Systems

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationMotivated to LearnCustomer Interaction

Tools & Technologies

Help Desk SoftwareRemote Assistance ToolsComputer Systems

Certifications & Qualifications

A+ Certification

Industry Keywords

Managed ServicesService Level AgreementCall Center OperationsFast-Paced Environment

About the role

Key responsibilities & impact

Provide first-level technical support to Managed Services contracted clients
Determine, record, troubleshoot, resolve, or escalate customer problems and incidents
Provide technical support by phone and remotely assist end users from initial contact through final resolution
Resolve service desk problems reported by phone or web tickets
Provide timely communication on ticket status and resolution
Answer call center phone calls and acknowledge incoming Help Desk web tickets within the SLA
Communicate quickly and effectively with customers within the set SLA
Continuously improve technical and customer-service skills
Work on end user account administration tasks
Perform other functions as directed by management

Requirements

What you’ll need

Experience in the Customer Service industry
A+ Certification preferred but not required
Enrolled in IT related class, certification training, or degree preferred, but not required
Experience with providing technical assistance over the phone
Able to multi-task by working on multiple open tickets simultaneously
Experienced in working in a fast-paced environment with multiple priorities and projects
Able to investigate, analyze and troubleshoot customer issues
Demonstrates excellent verbal and written skills
Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement
Ability to sit for extended periods
Ability to use hands and fingers to operate a computer, telephone, and keyboard
Regular, predictable and punctual attendance; may occasionally need to work on holidays or weekends