Senior Merchandizing Ops Solution Architect

Blue Yonder

. Design solutions matched with each client’s specific business needs and situation .

Posted 9/23/2026full-timeRemote • Texas • United StatesSenior💰 $114,104 - $143,896 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing Merchandise Operations solutions, with a strong focus on supply chain management processes and customer relationship management. Proficient in functional analysis, documentation, and delivering solutions that enhance business value and customer satisfaction.

Highest-signal resume keywords

Merchandise Operations Solution ImplementationSupply Chain Management KnowledgeSQL Plus ProficiencyFunctional Documentation DevelopmentCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Merchandise Operations Solution DesignFunctional AnalysisRequirements GatheringSolution ConfigurationQuality AssuranceTroubleshootingSystem TestingData IntegrationProcess ImprovementRoot Cause Analysis

Soft Skills

CommunicationCustomer Relationship DevelopmentStakeholder EngagementProblem SolvingTeam Collaboration

Tools & Technologies

ERP SystemsCloud TechnologiesMiddleware TechnologiesClient/Server TechnologyOperating Systems

Certifications & Qualifications

Bachelor's Degree or Higher in Relevant Discipline

Industry Keywords

Supply Chain ManagementMerchandising Software SolutionsCustomer Support Function3PLBusiness Processes

Tech Stack

Tools & technologies

CloudERPSQL

About the role

Key responsibilities & impact

Design solutions matched with each client’s specific business needs and situation
Engage with business and technical stakeholders to understand requirements and deliver solutions that drive business value
Communicate functional capabilities, industry best practices and business processes
Deliver functional documentation
Work with Technical Architects to understand and deliver data requirements
Lead business process discussions and communicate design decisions across Merchandise Operations and other applications
Model positive interaction with internal groups and act as a key contact for functional discussions
Provide oversight and mitigation for customer escalations
Develop strong customer relationships and understanding of processes, functions and integrations
Drive customer stabilization, service delivery and customer satisfaction
Provide end-to-end enterprise solution knowledge across the supply chain suite
Guide Root Cause Analysis to reduce ongoing and repeat incidents
Participate in organizational initiatives and global process improvements
Assist team members with process improvement and current situation analysis
Conduct functional analysis sessions and develop business solutions
Provide functional support including requirements gathering, documentation, solution configuration, knowledge transfer, quality assurance/design review, operations consulting, troubleshooting and system testing
Provide functional expertise on development projects
Resolve issues with appropriate parties
Communicate timely work status to Blue Yonder Management
Refine and define project functional requirements from business needs
Diagnose business and technical expectations and help estimate project timelines

Requirements

What you’ll need

Bachelor's degree (or higher) in relevant discipline
Minimum 7+ years of experience in implementing, designing, testing of Merchandise Operations solution (or similar solution)
In-depth knowledge of merchandising software solutions and data models is REQUIRED
Knowledge of business processes in the Supply Chain Management discipline
Experience understanding and integrating data between numerous Supply Chain and Merchandising applications
Excellent computer skills with in-depth knowledge of operating systems, client/server technology, ERP systems, Integration, Cloud, Middleware technologies and applications
SQL Plus skills with ability to drill deep into Merchandise Operations data
Basic knowledge of the Customer Support function, preferably in Supply Chain Execution/3PL

Benefits

Comp & perks

Comprehensive Medical, Dental and Vision
401K with Matching
Flexible Time Off
Corporate Fitness Program
A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
Annual performance bonus or commission program eligibility