Senior Support Engineer 1 – BY TMS/Transportation Management, SQL, Application Support

Blue Yonder

. Deliver application support to Blue Yonder customers by resolving complex solution issues .

Posted 9/18/2026full-timeCoimbatore • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong expertise in SQL and Oracle for database management, along with proficiency in application support and troubleshooting within Cloud/SaaS environments. Capable of driving customer satisfaction through effective communication, problem resolution, and process improvement.

Highest-signal resume keywords

SQL Database ManagementOracle Database ManagementAppDynamics MonitoringSplunk AnalysisTechno-Functional Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLOracleDBMSApplication SupportTroubleshootingCloud/SaaS IssuesAPIsIntegrationsEDI ConceptsProcess Improvement

Soft Skills

Good CommunicationStrong Analytical SkillsTeam PlayerAdaptabilityCustomer Engagement

Tools & Technologies

AppDynamicsSplunkServiceNow

Industry Keywords

Blue YonderTMS KnowledgeSupply Chain DomainSLA AdherenceKnowledge Articles

Tech Stack

Tools & technologies

CloudOracleServiceNowSplunkSQL

About the role

Key responsibilities & impact

Deliver application support to Blue Yonder customers by resolving complex solution issues
Drive resolution of escalated issues with Blue Yonder and customer stakeholders
Develop competency in end-to-end solution architecture, SaaS tools, business processes, and industry domains
Own customer solutions and improve solution stability, service quality, customer satisfaction, consumption, and adoption
Write, review, and improve SQL and Oracle queries and procedures
Troubleshoot application issues
Use AppDynamics and Splunk to monitor application health, investigate issues, analyze trends, and reduce recurring or high-impacting issues
Understand and resolve customer-raised Cloud/SaaS issues
Review product source code or design documents as necessary
Own and resolve cases for global customers while adhering to defined SLAs
Document learnings and create knowledge articles
Replicate and maintain customer environments
Maintain knowledge of customer solutions and customizations
Act as techno-functional point of contact for cases and ensure timely triage and assignment
Collaborate globally using instant messaging and other tools
Meet organization and team-level goals
Improve customer satisfaction through timely resolution and follow-up through case closure
Identify opportunities for process improvement and automation
Support team-level goals and collaborate as a team player
Provide weekend on-call and high-severity incident support as part of a 24x7 model

Requirements

What you’ll need

Bachelor’s degree (STEM preferred)
Minimum 5 to 7 years of experience
Strong DBMS skills, including SQL and Oracle, with at least 3–4 years of hands-on experience
Good communication and strong analytical skills
Prior support experience handling issues within SLAs
Preferably Blue Yonder TMS knowledge, platform knowledge, or basic supply chain domain experience
Ability to communicate effectively with customers and stakeholders
Strong techno-functional expertise
Ability to adapt quickly to new technologies
Basic understanding of APIs, integrations, or EDI concepts preferred
Experience with AppDynamics, Splunk, and ServiceNow (SNOW)
Good team player
Willingness to work rotational early/late shifts
Participation in weekend on-call rotations and support outside standard business hours is mandatory
Availability during critical production outages and major incidents

Benefits

Comp & perks

24x7 shift-based support model
Weekend on-call rotations and high-severity incident support
Availability during critical production outages and major incidents
Full-time employment