Senior Support Engineer – Application Support, SQL, Linux, Cloud (Azure)

Blue Yonder

. Deliver application onboarding services to Blue Yonder customers through quality implementation support .

Posted 10/6/2026full-timeCoimbatore • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in application onboarding, deployment, and support, with a strong focus on customer satisfaction and solution reliability. Proficient in cloud-native architecture and performance engineering, with the ability to lead teams and mentor technical staff.

Highest-signal resume keywords

Application DeploymentAzure ImplementationAPI ManagementITIL CertificationSupply Chain Domain Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Production SupportApplication OnboardingIntegration ValidationREST APIsSOAP APIsSQLOraclePerformance EngineeringCloud-Native ArchitectureMicroservices

Soft Skills

Customer CommunicationSituation ManagementTeam LeadershipMentoringAdaptability

Tools & Technologies

AppDynamicsSplunkMulesoftIISTomcatWebLogic

Certifications & Qualifications

ITIL Certification

Industry Keywords

TransportationLogisticsSupply ChainSaaS SolutionsCloud Scalability

Tech Stack

Tools & technologies

AzureCloudERPMicroservicesOracleSOAPSplunkSQL

About the role

Key responsibilities & impact

Deliver application onboarding services to Blue Yonder customers through quality implementation support
Serve as lead subject-matter expert for customer TMS environments and onboarding support
Engage early in customer implementation projects with solution design and architecture input focused on operability and reliability
Ensure seamless transition into operations through phased go-lives
Understand customer application landscapes and ensure application deployment
Implement Advanced Quality Prevention plans to improve solution and service reliability
Develop competency in end-to-end solution architecture, performance engineering, SaaS tools, business processes, and industry domains
Own customer solutions and improve solution stability, service quality, customer satisfaction, service consumption, and adoption
Mentor Technical Architects and Consultants, deliver product and technical training, and improve team capability and delivery quality
Support DBMS technologies such as SQL and Oracle, including writing, reviewing, and improving queries and procedures
Troubleshoot APIs, sFTP/FTP, Mulesoft integrations, and mobile application issues
Deploy servers and applications in Azure
Use AppDynamics, Splunk, and similar tools to monitor application health, investigate issues, analyze trends, and prevent recurring or high-impact issues
Drive customer onboarding, migration, and smooth handover to steady-state teams
Track adoption and consumption metrics, analyze trends, and provide improvement inputs
Resolve complex and critical customer issues, including non-functional and performance-related issues
Guide root-cause analysis and propose prevention ideas
Lead early detection, resolution, outflow, and recurrence-prevention quality strategies
Lead resolution of escalated issues with Blue Yonder and customer stakeholders
Collaborate with TAM and CSM to improve SaaS consumption, adoption, and business value
Develop understanding of customer business processes, solutions, and architecture
Represent global initiatives and projects
Lead or guide a small team to achieve customer and business objectives

Requirements

What you’ll need

Bachelor’s degree (STEM preferred)
Minimum 6 to 8 years of experience in a Production Support/Application Deployment Role including Validation services
Experience installing ERP products preferred
Strong experience installing applications on Azure, IIS, Tomcat, or WebLogic preferred
Strong experience setting up and validating integrations through REST and SOAP APIs and sFTP preferred
Understanding of SSO setup is a positive
Blue Yonder TMS installation experience is a plus
Supply Chain domain experience
Transportation/Logistics knowledge preferable
Strong techno-functional expertise
Ability to adapt quickly to new technologies
ITIL Certification
Experience and knowledge of cloud-native architecture, distributed microservices, multi-tenant SaaS solutions, cloud scalability, performance, and high availability
Experience with API management platforms and providing/consuming RESTful APIs
Leadership capabilities for customer-facing investigations of complex and escalated solution issues
Enhanced customer communication and situation management skills
Ability to lead or guide a small team
Ability to provide technical and solution leadership during critical/major issues

Benefits

Comp & perks

Full-time employment
Equal employment opportunity consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status