Director of Customer Success

Bluefish AI

. Lead, coach, and develop a team of Strategic Customer Success Leads and Customer Success Managers aligned to industry verticals .

Posted 11/4/2026full-timeNew York City • New York • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading and developing high-performing Customer Success teams, with a strong focus on strategic account management and delivering measurable business outcomes. Proficient in building operating frameworks and processes in SaaS environments while fostering collaboration across functions.

Highest-signal resume keywords

Customer Success LeadershipStrategic Account ManagementData-Driven Decision-MakingTeam Development and CoachingCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Health MetricsKPI ForecastingOnboarding Best PracticesValue CommunicationProduct Adoption Strategies

Soft Skills

Excellent CommunicationAnalytical ThinkingProblem-SolvingAdaptabilityProactive Mindset

Industry Keywords

SaaSAd TechMarketing TechnologyEnterprise AccountsCustomer Engagement

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Strategic Customer Success Leads and Customer Success Managers aligned to industry verticals
Partner with the Head of Customer Success to translate strategy into execution plans, team goals, and operating rhythms
Directly own a portfolio of strategic enterprise accounts and ensure measurable business outcomes and long-term value
Define and scale best practices for client onboarding, account planning, value communication, product adoption, and customer engagement
Serve as executive sponsor for customers and support executive-level relationships
Collaborate with Sales, Product, Marketing, Services, and Growth on priorities and go-to-market initiatives
Establish processes, operating rhythms, and performance expectations for consistent, high-quality account execution
Synthesize account and team learnings to evolve playbooks, identify systemic risks, and shape the Customer Success function
Contribute to hiring, onboarding, and team design as the organization scales

Requirements

What you’ll need

10+ years of experience in customer success, account management, or strategic partnerships in SaaS, ad tech, or marketing technology, with at least 5+ years in people management
Proven track record of building and developing high-performing CS teams that operate as strategic partners to clients
Proven ability to own and deliver value across a portfolio of enterprise accounts in high-touch, relationship-driven environments
Demonstrated ability to build operating frameworks and team processes from the ground up in a scaling organization
Strong analytical skills and comfort with data-driven decision-making, including account health metrics, KPIs, and forecasting
Excellent communicator with the ability to influence at all levels—from internal partners to senior executives at Fortune 500 accounts
Startup-ready mentality with a bias toward action, comfort with ambiguity, and enthusiasm for building from the ground up
Demonstrated grit and resourcefulness; ability to adapt quickly and solve creatively in a fast-paced, evolving environment
Thoughtful and strategic thinker able to anticipate needs, ask the right questions, and deliver value-driving insights
Ability to collaborate across functions and roles, fostering open communication and shared ownership
Commitment to high-quality work and attention to detail
Self-starter with proactive mindset and strong accountability
Comfortable navigating ambiguity and learning new tools, processes, or technologies

Benefits

Comp & perks

Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
Join an experienced high-performing team where you will have immediate ownership and impact
Experience a true meritocracy with significant career growth upside as the business scales