Senior Customer Success Manager – Strategic Accounts

. Manage a pool of 10–20 strategic customers and maintain regular communication .

Posted 9/17/2026full-timeUnited StatesSenior💰 $100,000 - $115,000 per yearWebsite

Key responsibilities & impact

Manage a pool of 10–20 strategic customers and maintain regular communication
Develop and maintain executive-level customer relationships
Increase utilization and value of Bluesight applications, document and communicate ROI, and drive additional revenue opportunities
Conduct quarterly business reviews with executive stakeholders
Educate customers on Bluesight solutions and provide consultative guidance on maximizing value
Lead customer process improvement initiatives
Coordinate activities supporting key customers with Product, Support, Marketing, and executive teams
Acquire and maintain customer references
Gather, analyze, and communicate relevant market intelligence
Maintain 100%+ net retention, reduce churn, and generate AMQLs for account expansion
Meet quarterly upsell and cross-sell lead generation goals
Develop and execute a three-year strategic model for customer value, renewal, and revenue expansion
Participate in renewal meetings and communicate customer-pool health risks and trends
Secure annual membership contract renewals and upgrades

What you’ll need

Bachelor’s degree in related fields preferred
At least 7 years of relevant experience in strategic sales and account management; healthcare experience preferred
Experience selling SaaS and/or analytics platforms preferred
Ability to travel up to 15% of the time; travel is limited to the US and Canada
Proven ability to meet goals and deadlines
Proven negotiation skills
Experience managing high-profile clients
Demonstrated ability to communicate and present credibly through email and phone with various internal and external stakeholders, especially at the executive level
Strong verbal and written communications skills
Demonstrated knowledge and understanding of Salesforce, ChurnZero, and other pertinent business systems
Well-developed interpersonal skills and ability to work collaboratively in a team environment
Strong customer service skills and commitment to meet or exceed customer expectations
Experience articulating value propositions and disseminating information effectively to stakeholders at all organizational levels
Excellent influencing and consultative selling skills and ability to proactively identify and resolve barriers and challenges
Excellent organizational skills and attention to detail

Comp & perks