Bluesight

Customer Success Manager

• Manage a pool of 10–20 strategic customers and maintain regular communication
• Develop and maintain executive-level customer relationships
• Increase utilization and value of Bluesight applications, document and communicate ROI, and drive additional revenue opportunities
• Conduct quarterly business reviews with executive stakeholders
• Educate customers on Bluesight solutions and provide consultative guidance on maximizing value
• Lead customer process improvement initiatives
• Coordinate activities supporting key customers with Product, Support, Marketing, and executive teams
• Acquire and maintain customer references
• Gather, analyze, and communicate relevant market intelligence
• Maintain 100%+ net retention, reduce churn, and generate AMQLs for account expansion
• Meet quarterly upsell and cross-sell lead generation goals
• Develop and execute a three-year strategic model for customer value, renewal, and revenue expansion
• Participate in renewal meetings and communicate customer-pool health risks and trends
• Secure annual membership contract renewals and upgrades

Senior Customer Success Manager – Strategic Accounts