Head of Operations

BM Digital

. Own operational excellence across the entire client delivery organization .

Posted 9/25/2026full-timeRemote • PhilippinesLead💰 $40,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational excellence, financial management, and organizational design, with a strong focus on building scalable systems and processes that enhance efficiency and accountability. Proven ability to lead cross-functional teams and drive strategic initiatives in fast-growing environments.

Highest-signal resume keywords

Operations LeadershipFinancial ManagementProcess ImprovementTeam AccountabilityAI and Automation Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational SystemsPerformance ManagementBudgetingForecastingReportingOrganizational DesignKPI EstablishmentScalable Process DevelopmentResource AllocationEmployee Onboarding

Soft Skills

Exceptional LeadershipCommunication SkillsDecision-MakingAnalytical ThinkingBias Toward Action

Tools & Technologies

DashboardsSOPsAI ToolsAutomation SoftwarePerformance Visibility Tools

Industry Keywords

Client OperationsPeople OperationsHigh-Growth StartupEntrepreneurial Operating SystemAgency Operations

About the role

Key responsibilities & impact

Own operational excellence across the entire client delivery organization
Ensure client delivery is on time and at the highest standard
Build operating rhythms to identify delivery risks proactively
Drive accountability across project management, account management, creative, media buying, influencer operations, and cross-functional delivery teams
Design and continuously improve the company's operating system
Build scalable systems, SOPs, dashboards, reporting, and operating cadences
Leverage AI, automation, and technology to eliminate manual work and improve efficiency
Standardize processes and remove operational bottlenecks
Establish clear KPIs, ownership, and performance visibility for every department
Lead operational excellence across Finance, including budgeting, forecasting, payroll, invoicing, collections, reporting, and financial controls
Improve operational planning and resource allocation
Lead Talent & People operations, including recruiting, onboarding, employee support, and people operations
Ensure hiring keeps pace with company growth and critical positions are filled quickly
Build systems that improve employee experience while maintaining accountability
Lead weekly business reviews and operational planning
Drive company-wide initiatives from planning through execution
Hold teams accountable to commitments, deadlines, and measurable outcomes
Create visibility into company performance through dashboards, KPIs, and reporting
Serve as the CEO's strategic partner on execution and operational scaling
Build systems that reduce founder dependency and enable predictable operational excellence

Requirements

What you’ll need

7–12+ years of operations leadership experience in a fast-growing company
Experience leading multiple business functions simultaneously, including client operations, finance, and people operations
Experience scaling organizations through periods of rapid growth
Strong understanding of operational systems, financial management, organizational design, and performance management
Proven ability to build scalable processes that improve execution
Strong commercial judgment
Exceptional leadership, communication, and decision-making skills
Highly analytical with a bias toward action and ownership
Comfortable operating in fast-moving environments with ambiguity and constant change
Experience scaling organizations from approximately 100 employees to 300+ employees
Experience leading operations in an agency, professional services business, SaaS company, or high-growth startup
Experience in Entrepreneurial Operating System (EOS)
Experience managing globally distributed teams
Experience implementing AI and automation to improve operational efficiency
Experience partnering directly with founders and executive teams

Benefits

Comp & perks

Performance bonus
Equity
Fully remote work
Global work opportunity
Distributed-team infrastructure
Flexible choice of work location