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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mortgage lending processes, regulatory compliance, and relationship management while effectively executing marketing and sales initiatives to drive business growth. Possesses strong analytical, communication, and problem-solving skills to support customer advocacy and operational excellence.
Highest-signal resume keywords
Mortgage Lending ProcessRegulatory ComplianceSales and Customer Service SkillsRelationship ManagementAnalytical and Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mortgage Products KnowledgeCredit QualificationsData AnalysisDocumentation ManagementRisk Management Framework
Soft Skills
Interpersonal SkillsNegotiation SkillsCollaboration SkillsInfluence SkillsCommunication Skills
Tools & Technologies
BMO Internal Systems
Certifications & Qualifications
Federal Registration with Nationwide Mortgage Licensing System and Registry
Industry Keywords
Real Estate IndustryHome-Financing MarketConsumer NeedsCross-SellingUp-Selling
About the role
Key responsibilities & impact- Cultivate, build, and manage referral-network relationships to develop mortgage business and increase BMO’s home-financing market share
- Identify sales opportunities and refer customers to appropriate BMO colleagues
- Develop and execute marketing and sales programs, promotions, and initiatives
- Contact referral and origination sources through national and local partnerships
- Identify cross-sell and up-sell opportunities and refer non-mortgage needs to branch teams
- Expand the referral network and generate mortgage originations
- Establish and enhance the Bank’s community presence through trade shows, conferences, and related events
- Serve as customer advocate throughout mortgage application and processing
- Guide customers through applications, documentation, processing, and funding
- Partner with branch teams to hand off customers and finalize mortgage documentation
- Resolve or escalate customer service and processing issues
- Maintain knowledge of consumer needs, industry trends, mortgage products, best practices, policies, and regulations
- Develop solutions and recommendations based on business strategy and stakeholder needs
- Support strategic initiatives and operational programs with internal and external stakeholders
- Conduct independent analysis and assessment of strategic issues
- Liaise with BMO teams and customers to complete home-financing applications
- Document updates in BMO internal systems
- Analyze data and prepare regular and ad-hoc reports and dashboards
- Execute routine service requests and transactions within service-level agreements
- Complete transactions in compliance with applicable guidelines and requirements
- Apply BMO’s Risk Management Framework and make risk-informed decisions that protect assets and comply with laws and policies
Requirements
What you’ll need- Typically between 3 - 5 years of relevant experience
- Post-secondary degree in related field of study or an equivalent combination of education and experience
- Federal registration with the Nationwide Mortgage Licensing System and Registry required
- Credit Qualifications and associated credit knowledge and skills according to credit portfolio requirements and qualification standards, if applicable
- In-depth understanding of the mortgage lending process and applicable regulatory requirements
- Strong interpersonal, sales, customer service, and negotiation skills
- Expert knowledge of self-management and teamwork, personal lending, relationship sales and management
- Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management
- Strong knowledge of the broader real estate industry and mortgage market
- Specialized knowledge from education and/or business experience
- In-depth verbal and written communication skills
- In-depth collaboration and team skills
- In-depth analytical and problem-solving skills
- In-depth influence skills
- Criminal background review and credit history evaluation required
- Restrictions on performing in a real estate agent capacity
Benefits
Comp & perks- Commission structure
- Performance-based incentives
- Discretionary bonuses
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- In-depth training and coaching
- Manager support
- Network-building opportunities
- Reasonable accommodations for individuals with disabilities
