Senior Retail AI Solutions Specialist

Bob's Discount Furniture

. Identify, design, test, and scale AI-enabled solutions that improve frontline team performance and effectiveness .

Posted 10/14/2026full-timeRemote • United StatesSenior💰 $88,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing AI-enabled solutions to enhance frontline team performance, with a strong focus on cross-functional collaboration and measurable business outcomes. Proficient in evaluating AI tools and workflows to drive productivity and improve customer experience in retail operations.

Highest-signal resume keywords

AI Solution DesignCross-Functional CollaborationRetail Operations ExperienceProject ManagementStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business TransformationProcess ImprovementAnalyticsSales EnablementTechnology AdoptionAI Tools UtilizationSolution EvaluationSuccess Metrics DefinitionPilot ManagementChange Management

Soft Skills

Strategic ThinkingHands-On ExecutionFacilitationPresentation SkillsCuriosity

Tools & Technologies

Microsoft CopilotCopilot StudioPower PlatformGenerative AI ToolsAutomation Platforms

Industry Keywords

RetailFrontline-Intensive IndustryCustomer ExperienceStore OperationsWorkforce Management

About the role

Key responsibilities & impact

Identify, design, test, and scale AI-enabled solutions that improve frontline team performance and effectiveness
Serve as the bridge between store operations, field leadership, business teams, and technical teams
Spend time with associates, sales managers, store managers, and field leaders to understand challenges and identify opportunities
Translate business opportunities and challenges into practical AI-enabled solutions
Develop and maintain a prioritized pipeline of AI opportunities
Design prompts, instructions, conversations, workflows, and guardrails for useful and reliable AI outputs
Partner with technical teams to align solutions with company standards and architecture
Evaluate solutions from the end-user perspective and continuously improve the experience
Launch and manage pilots with stores and business teams
Collect feedback, identify adoption barriers, and refine solutions based on real-world usage and results
Develop communication and training approaches to build associate and leader confidence using AI
Define success metrics and expected business outcomes
Measure adoption, effectiveness, and return on investment
Present findings and recommendations to senior leadership
Help move successful solutions from pilot to enterprise-wide implementation
Report to the Vice President of Retail Strategy and Innovation
Partner with Operations, IT, Business Intelligence, Training, Finance, Marketing, and field leadership

Requirements

What you’ll need

Five or more years of experience in retail operations, business transformation, product management, process improvement, analytics, sales enablement, innovation, technology adoption, or a related field
Demonstrated ability to identify business problems and design practical solutions
Experience working directly with frontline employees, field leaders, customer-facing teams, or distributed operations
Strong business acumen and ability to connect initiatives to measurable business outcomes
Experience leading projects involving multiple stakeholders and cross-functional collaboration
Strong communication, facilitation, and presentation skills
Ability to balance strategic thinking with hands-on execution
Experience using AI tools to improve productivity, decision making, customer experience, or business operations
Understanding of how prompts, workflows, instructions, and knowledge sources influence AI outputs
Ability to evaluate AI-generated results and improve solution effectiveness through testing and iteration
Curiosity and enthusiasm for emerging technology and innovation
Preferred: Experience in retail or another frontline-intensive industry
Preferred: Experience supporting sales organizations or customer-facing teams
Preferred: Experience with customer experience, store operations, sales enablement, coaching, workforce management, CRM, or related business systems
Preferred: Experience leading pilots, change management initiatives, or enterprise adoption efforts
Preferred: Familiarity with Microsoft Copilot, Copilot Studio, Power Platform, generative AI tools, automation platforms, or similar technologies

Benefits

Comp & perks

Nationally provided Medical, Dental and Vision Insurance
Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday
401(k) Profit Sharing Plan with a Generous Company match
Pet Insurance
Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance
Financial Planning, Voluntary Legal Benefits and Wellness Plans
Generous Employee Discount starting on your 1st day
Additional Employee Discounts through the “Hays Perks discount program”
Career growth opportunities
Professional Development: In-person, virtually and an infinite library of on-demand classes in Workday Learning
Tuition Reimbursement
BDF Education Foundation Scholarship Program open to employees and their dependents
Robust succession planning and opportunities to advance careers