Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
BOLD

Customer Experience Associate, Bilingual – Spanish

BOLD

. Conduct high-volume outreach to new and existing members by phone, text, and email .

Posted 9/22/2026part-timeRemote • United StatesJuniorMid-Level💰 $24 - $26 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on high-volume outreach, effective communication, and maintaining high customer satisfaction. Proficient in utilizing CRM tools and managing interactions with diverse customer demographics.

Highest-signal resume keywords
Bilingual Spanish/EnglishCustomer Support ExperienceCRM ProficiencyEffective Communication SkillsProblem-Solving Ability

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SupportHigh-Volume OutreachTicket ManagementData ReportingAnalytical Ability
Soft Skills
EmpathyPatiencePositive AttitudeActive CommunicationPrioritization
Tools & Technologies
Insightly CRMHubSpotSlackJustCall
Industry Keywords
Customer SatisfactionInbound QuestionsOlder Adults Interaction

About the role

Key responsibilities & impact
  • Conduct high-volume outreach to new and existing members by phone, text, and email
  • Answer inbound tickets and complete assigned tickets daily
  • Maintain an over-80% weekly phone answer rate
  • Serve as a hub for inbound questions about Bold and its offerings
  • Maintain a customer satisfaction score of 92% or higher
  • Represent the voice between customers and Bold
  • Report to the Manager of Member Experience

Requirements

What you’ll need
  • Bilingual Spanish/English
  • 1–3 years of experience as a customer support representative
  • Effective, empathetic, and active communication skills
  • Experience working in CRMs and customer service tools, including Insightly CRM and HubSpot
  • Ability to prioritize and handle high-volume work while maintaining quality interactions
  • Ability to quickly understand and absorb new information and apply prior experience in new contexts
  • Experience in a role with direct daily interactions with older adults
  • Exceptional verbal and written communication skills
  • Ability to report bugs with detailed descriptions and data to the engineering team
  • High levels of empathy, patience, and a positive attitude
  • Strong problem-solving and analytical ability
  • Computer proficiency
  • Experience with HubSpot, Insightly, Slack, or JustCall is a plus