Customer Service Operator

Bolton Clarke

. Handle incoming and outgoing customer enquiries and client referrals .

Posted 10/27/2026full-timeMelbourne • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service excellence, particularly in handling inquiries and referrals in a fast-paced environment. Proficient in maintaining accurate records and navigating multiple systems while supporting older Australians and their families.

Highest-signal resume keywords

Customer Service ExperienceAged Care KnowledgeMicrosoft Office SkillsVerbal Communication SkillsAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Team CollaborationProfessional Phone Manner

Tools & Technologies

Internal Systems

Industry Keywords

HealthcareCommunity ServicesCustomer EnquiriesClient ReferralsService Excellence

About the role

Key responsibilities & impact

Handle incoming and outgoing customer enquiries and client referrals
Assess calls and determine the most appropriate response, including transfers and escalations
Accurately record customer information and interactions within internal systems
Manage a high volume of diverse customer interactions while maintaining service excellence
Maintain current knowledge of Bolton Clarke services, funding programs, and fee schedules
Deliver a consistently high standard of customer service across all communications
Serve as the first point of contact for customer enquiries and client referrals
Support older Australians and their families in accessing needed services

Requirements

What you’ll need

Previous experience in a call centre or customer service environment
Aged care, healthcare or community services knowledge (highly regarded)
Proven ability to work well in busy environments while providing a high level of customer service
Strong Microsoft Office skills and confidence navigating multiple systems
Proven ability in a professional environment to have attention to detail and to pass on information with clarity and accuracy
Ability to work effectively in a team environment
Outstanding verbal communication skills and a professional phone manner
Availability for a rotating roster Monday to Sunday, between 6:30am and 10:00pm
Approximately 1-2 weekend shifts per month

Benefits

Comp & perks

Excellent work/life balance with shifts that suit your personal needs
A caring team environment with strong clinical and allied health support
Career progression and development opportunities
Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
Private health insurance and gym discounts
An Employee Assistance Program for staff and family
Comprehensive 4-week structured training program