Service Desk Analyst

Bolton Clarke

. Provide Level 1 and 2 technical support for local and wide area network environments .

Posted 9/15/2026full-timeBrisbane • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Level 1 and 2 technical support, incident management, and troubleshooting for hardware and software issues. Proficient in maintaining data integrity and adhering to IT support standards while contributing to knowledge base development.

Highest-signal resume keywords

Technical SupportIncident ManagementITIL CertificationMicrosoft SQLTroubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportIncident ManagementTroubleshootingData IntegrityNetwork Performance MonitoringApplication Software ResolutionHardware Incident ResolutionConfiguration of New TechnologiesKnowledge Base DevelopmentService Desk Support

Soft Skills

Excellent CommunicationPlanning and PrioritizationAnalytical SkillsCommitment to Diversity and Inclusion

Tools & Technologies

Microsoft OfficeWeb-Based Technologies

Certifications & Qualifications

ITIL Certification

Industry Keywords

Service Desk SupportTechnical Incident ManagementIT Support StandardsService Delivery Policies

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide Level 1 and 2 technical support for local and wide area network environments
Resolve application software and hardware incidents and requests from identification through resolution
Escalate complex problems to support specialists when necessary
Ensure data integrity within the service desk system by accurately categorising incidents and logs
Monitor and report on hardware, software, and network resources to maintain performance and security
Document resolutions and update self-help resources
Contribute to creating and maintaining knowledge base articles
Adhere to IT support and service delivery standards, policies, and procedures
Identify and recommend modifications and improvements
Configure new technologies

Requirements

What you’ll need

Bachelor’s degree required; Information Technology or Computer Science preferred
Any other related discipline or commensurate work experience considered
Minimal experience in service desk support, including troubleshooting and resolving technical issues for end-users preferred
Information Technology Infrastructure Library (ITIL) Certification preferred
Experience in technical incident management and resolution preferred
Proficient in Microsoft Office, Microsoft SQL (Structured Query Language), web-based technologies, troubleshooting, and incident management
Excellent communication, planning and prioritisation, and analytical communication skills
Commitment to supporting diversity and inclusion
Ongoing employment subject to commitment to supporting diversity and inclusion

Benefits

Comp & perks

Excellent work/life balance with shifts that suit your personal needs
A caring team environment with strong clinical and allied health support
Career progression and development opportunities
Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
Private health insurance and gym discounts
An Employee Assistance Program for staff and family