Associate Relations Specialist

Bon Secours Mercy Health

. Provide timely advice and consultation on manager, associate, and labor issues in non-union and unionized settings .

Posted 9/29/2026full-timeRemote • Ohio • United StatesJuniorMid-Level💰 $31 - $48 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Human Resources practices, including policy interpretation, conflict resolution, and performance management. Proficient in conducting investigations and maintaining confidentiality while providing guidance on employment law and compliance.

Highest-signal resume keywords

Human Resources ExperiencePHR CertificationFederal and State Employment Law KnowledgeConflict Resolution SkillsInvestigative Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy InterpretationPerformance ManagementInvestigative TechniquesDocumentation PreparationRisk Assessment

Soft Skills

Customer ServiceCommunication SkillsInterpersonal SkillsProblem-Solving SkillsListening Skills

Tools & Technologies

Computer Systems for DocumentationKnowledge Articles Research

Certifications & Qualifications

PHR Certification

Industry Keywords

Labor IssuesUnionized SettingsCollective Bargaining AgreementConfidentialityLeave of Absence Compliance

About the role

Key responsibilities & impact

Provide timely advice and consultation on manager, associate, and labor issues in non-union and unionized settings
Interpret policies and contracts and provide performance management guidance
Assist with associate disciplinary actions and investigations
Resolve employment inquiries, questions, and cases consistently, accurately, and timely
Diagnose and resolve issues through questioning and risk assessment
Coach managers on policy interpretation, collective bargaining agreement administration, associate behavior, and performance management
Research confidential company records, online knowledge articles, and Ministry policies and procedures
Guide managers on consistent policy enforcement and conflict resolution
Investigate low/medium-risk issues by planning investigations, gathering facts, interviewing witnesses, reviewing similar cases, and determining appropriate action
Partner with the Advice & Counsel Center of Excellence and cross-functional partners
Collaborate with stakeholders while maintaining confidentiality
Use computer systems to document facts, research prior issues and resolutions, and pull risk-assessment and trend data
Review employee concerns pertaining to managers
Partner with the Leave of Absence team to support accommodations and leave compliance

Requirements

What you’ll need

4 year/Bachelor’s Degree required
Human Resources or equivalent accepted; Business; Industrial Psychology
PHR certification
Minimum of 2 years of Human Resources experience
Excellent customer service, communication, interpersonal, listening, problem-solving, and conflict resolution skills
Ability to probe based upon responses provided
Ability to organize and present information clearly and concisely
Ability to build rapport and communicate challenging information effectively
Skilled at interviewing employees, witnesses, and supervisors; preparing detailed documentation; and maintaining files
Ability to maintain highly confidential information
Knowledge of Federal and State Employment Law
Regular, dependable attendance and punctuality
Preferred: 2 years of HR experience involving investigation, research, and resolution of manager and associate issues

Benefits

Comp & perks

Competitive pay
Incentives
Referral bonuses
403(b) with employer contributions (when eligible)
Medical, dental, vision, and prescription coverage
HSA/FSA options
Life insurance
Mental health resources and discounts
Paid time off
Parental and FMLA leave
Short- and long-term disability
Backup care for children and elders
Tuition assistance
Professional development and continuing education support