Bon Secours Mercy Health

Risk

• Provide strategic leadership and accountability for loss prevention strategies and risk mitigation initiatives across assigned facilities and service lines
• Lead timely initial event response and assess risks and next steps
• Serve as a key contact for complex or high-risk events affecting patients, visitors, or workforce members
• Lead investigations with clinical, legal, and operational stakeholders; synthesize findings, conduct risk assessments, and escalate significant issues
• Provide risk guidance through grievance committees and review/refine response communications where liability exposure exists
• Lead Apology & Disclosure strategy and Just-In-Time training, including materials, logistics, and coaching
• Identify cases for Early Liability Review and support resolution strategies and outcomes
• Partner with claims management on reporting and handling potentially compensable events; collaborate with outside counsel on interviews and case preparation
• Manage administrative claims related to professional licensure and board investigations
• Provide risk guidance during regulatory surveys and investigations, including CMS, Joint Commission, and Department of Health matters
• Analyze claims, incident data, and post-loss outcomes to identify trends, root causes, and emerging risks
• Monitor risk mitigation action plans and ensure follow-up and escalation
• Design and implement targeted loss prevention and risk reduction strategies
• Contribute to risk management strategy and translate data, claim trends, and regulatory changes into actionable initiatives
• Serve as a subject matter expert and resource for complex risk issues
• Deliver education on risk management, claims, and insurance principles
• Provide cross-coverage support for the Risk Director or other team members as assigned
• Contribute to system-wide initiatives, committees, networks, task forces, and projects

Senior Risk Manager – Risk and Insurance

Program Manager

• Develop and execute sourcing initiatives with Leadership-level accountability
• Manage purchases and oversee process flow through applicable systems
• Collaborate, troubleshoot, communicate, and manage timelines and budgets
• Assess opportunities, formulate sourcing strategies, and interact with business partners and key stakeholders
• Build strategic alliances with clients and suppliers to execute the organization’s purchasing strategy
• Support Strategic Sourcing initiatives through product research, cost analysis, and presentations
• Develop and implement strategies and processes to reduce supply expense while maintaining quality of care
• Monitor, communicate, and improve assigned scope
• Collaborate with members, including physicians, to identify and formulate improvement and standardization for assigned categories
• Manage sourcing initiatives including scoping analysis, RFP development, proposal evaluations, negotiations, recommendation communication, contracting, supplier management, and budget oversight
• Monitor and report initiative and contract budgets; identify recurring trends and vendor or internal improvement opportunities
• Collaborate with legal to negotiate valuable contracts on behalf of the organization or membership

Sourcing Program Manager

Supply Chain

• Manage specialized medical supply par locations, inventories, and implants
• Create and design new par locations and adjust inventory levels based on utilization analysis
• Manage inventory turns, excess inventory, stock rotation, and expiration dates
• Manage consignment inventory programs and compliance documentation
• Submit purchase and bill-only requisitions in compliance with cost accounting and contract policies
• Research purchase order statuses and resolve perpetual inventory issues
• Manage overnight, backorder, and stock-out requests and communicate impacts to department leaders
• Arrange critical expedited transportation to support patient care
• Reconcile shipping errors and incorrectly shipped products
• Investigate product recalls, pull affected equipment and supplies, and maintain recall records
• Lead or participate in continuous process improvement initiatives
• Onboard, mentor, and train associates on ERP and Supply Chain processes
• Design and maintain orderly and clean stock locations
• Lead stock inventories

Supply Chain Coordinator

• Manage specialized medical supply par locations, inventories, and implants
• Create and design new par locations and adjust inventory levels based on utilization analysis
• Manage inventory turns, excess inventory, stock rotation, and expiration dates
• Manage consignment inventory programs and compliance documentation
• Submit purchase and bill-only requisitions in compliance with cost accounting and contract policies
• Research purchase order statuses and resolve perpetual inventory issues
• Manage overnight, backorder, and stock-out requests and communicate impact to department leaders
• Arrange critical expedited transportation to support patient care
• Reconcile and remedy shipping errors and incorrectly shipped products
• Investigate product recalls, pull affected equipment and supplies, and maintain recall records
• Lead or participate in continuous process improvement initiatives
• Onboard, mentor, and train associates on ERP and Supply Chain processes
• Maintain stock location orderliness and cleanliness
• Lead stock inventories
• Maintain key documentation and records

Associate

• Provide timely advice and consultation on manager, associate, and labor issues in non-union and unionized settings
• Interpret policies and contracts and provide performance management guidance
• Assist with associate disciplinary actions and investigations
• Resolve employment inquiries, questions, and cases consistently, accurately, and timely
• Diagnose and resolve issues through questioning and risk assessment
• Coach managers on policy interpretation, collective bargaining agreement administration, associate behavior, and performance management
• Research confidential company records, online knowledge articles, and Ministry policies and procedures
• Guide managers on consistent policy enforcement and conflict resolution
• Investigate low/medium-risk issues by planning investigations, gathering facts, interviewing witnesses, reviewing similar cases, and determining appropriate action
• Partner with the Advice & Counsel Center of Excellence and cross-functional partners
• Collaborate with stakeholders while maintaining confidentiality
• Use computer systems to document facts, research prior issues and resolutions, and pull risk-assessment and trend data
• Review employee concerns pertaining to managers
• Partner with the Leave of Absence team to support accommodations and leave compliance

Associate Relations Specialist

General

• Provide internal and external safety/security functions for BSMH facilities
• Participate in investigations and detentions when warranted
• Respond to radio and telephone calls for routine and emergency assistance
• Protect patients, visitors, and employees through escorts and patrols
• Patrol hospital grounds, parking lots, and parking decks
• Mitigate environment-of-care safety hazards
• Enforce parking, visitation, drug enforcement, and tobacco-free/smoking policies
• Monitor hospital activity on closed-circuit television
• Intervene in patient, visitor, and staff confrontations as appropriate
• Document duties through daily activity logs and incident reports

Protective Services Officer, Unarmed

Manager

• Provide care to patients discharged to post-acute facilities
• Maintain a caseload according to productivity standards
• Coordinate with patients, families or support members, inpatient case management, and interdisciplinary care team members
• Support appropriate utilization of services, length of stay, and safe discharge planning
• Run daily transitions-of-care reports, make assignments, and review goals of care
• Communicate at least weekly with skilled nursing facilities
• Evaluate care plan effectiveness with the Interdisciplinary Team
• Conduct comprehensive assessments and complete required documentation
• Perform patient outreach and document in the electronic medical record
• Coordinate referrals and transitions between providers and care settings
• Provide patient and family or caregiver education
• Refer patients to the appropriate next level of care and support discharge planning
• Conduct monthly performance, quality, and readmission meetings with high-volume facilities
• Assist with standard operating procedures and policy development

Post-Acute Care Manager

• Lead and optimize system-wide annual budget processes and quarterly reforecasts across markets, ministries, and entities
• Provide monthly close support, accounting coordination, income statements, balance sheets, and long-term financial projections
• Serve as expert and project lead for budgeting, forecasting, and financial planning
• Implement financial system enhancements, optimize workflows, and standardize tools, methodologies, dashboards, and analytics processes
• Analyze claims, eligibility, attribution, CMS/payer files, and contract datasets to identify trends, risk drivers, financial opportunities, and performance gaps
• Develop and maintain executive dashboards and KPI reporting for leadership and governance
• Support value-based contract modeling, including MSSP, MA, shared savings, and bundled payments
• Provide financial, utilization, and quality analytics to support improvement initiatives, vendor reviews, and strategic decisions
• Conduct data validation, reconciliations, controls reviews, and audit preparation
• Ensure adherence to HIPAA, PHI, and organizational data governance standards
• Translate actuarial, contractual, and management guidance into actionable financial insights and strategic recommendations
• Partner with Shared Services, Market Finance, data teams, and leadership to align financial reporting, performance management processes, and compliance requirements
• Maintain customer-service relationships with CFOs, finance teams, and clinicians
• Prepare and deliver presentations for senior leadership, boards, committees, and external stakeholders
• Provide ad hoc analysis and proactive financial insights to support enterprise strategy and operational goals

Finance Program Manager

Office Coordinator

• Coordinate and schedule inpatient and outpatient surgical procedures
• Communicate with providers, patients, hospitals, and surgical facilities regarding dates, times, and required documentation
• Provide preoperative instructions, testing requirements, arrival information, and postoperative appointment details
• Verify completion of surgical orders, consent forms, medical clearances, laboratory testing, and other documentation
• Schedule postoperative appointments and maintain accurate surgical schedules
• Monitor pending surgeries and follow up on incomplete requirements
• Verify insurance coverage and benefits
• Submit and track prior-authorization requests and document authorization details in the electronic medical record
• Follow up with insurance companies to prevent delays or cancellations
• Communicate authorization denials or barriers to providers and leadership
• Assist with appeals, peer-to-peer requests, and additional clinical documentation
• Inform patients of authorization status and potential financial responsibilities
• Review and maintain assigned electronic health record work queues daily
• Address scheduling requests, referrals, authorization needs, registration errors, claim-related edits, and other work queue items
• Route items requiring clinical review or leadership assistance
• Monitor outstanding items through resolution
• Provide front-desk coverage at multiple practice locations
• Greet and check patients in and out
• Verify and update patient demographics, insurance information, consent forms, and required documents
• Collect copayments and outstanding balances
• Schedule and confirm patient appointments
• Answer and route telephone calls, messages, and patient questions
• Scan and index documents into the electronic medical record
• Assist with referral coordination and medical-record requests
• Travel between assigned practice locations as required
• Collaborate with physicians, advanced practice providers, nursing staff, medical assistants, registration staff, hospital departments, and insurance representatives
• Participate in staff meetings, training, and process-improvement activities
• Perform other duties as assigned

Office Scheduler, Coordinator – PRN

Director

• Develop compensation programs, policies, and plans for executive, management, and staff levels
• Counsel senior leaders on pay decisions, compensation practices, and policy and guideline interpretation
• Provide compensation analysis, models, recommendations, and expert advice to management and HR executives
• Educate and coach management on compensation philosophy, salary structures, market analysis, merit, and bonus processes
• Partner with HR Communications on employee messaging about compensation
• Oversee annual implementation and administration of merit, market, equity, and variable compensation programs and systems
• Ensure data integrity in compensation data management and reporting
• Lead cross-functional workgroups addressing associate pay, mergers and acquisitions, cost-saving initiatives, audit findings, and compensation system development and implementation
• Partner with the Human Resources Compensation Committee’s independent consultant on plans and programs requiring review and approval
• Support materials development for Compensation Committee presentations
• Ensure accurate compensation reporting, budgeting, and compliance with applicable laws and regulations
• Provide expertise and support for successful union negotiations and bargaining
• Lead, mentor, and set goals and operating procedures for the System Compensation team
• Set priorities and optimize resources to accomplish ministry goals and objectives

System Director, Compensation

• Develop compensation programs, policies, and plans for ministry executives, including short- and long-term incentive plans, SERP, and retention programs
• Counsel senior leaders on pay decisions, compensation practices, policies, and guidelines
• Provide detailed compensation analyses, models, recommendations, and expert advice to management and HR executives
• Partner with Executive Talent Acquisition on total compensation offers and onboarding of incoming executives
• Meet with executive candidates and new hires regarding compensation packages
• Provide support to exiting executives when necessary
• Partner with the Human Resources Compensation Committee independent consultant on plans and programs requiring Committee review and approval
• Prepare materials and support presentations to the Committee
• Collaborate with Legal, Accounting, Tax, Internal Audit, and third-party administrators to ensure accurate reporting, budgeting, and compliance
• Lead cross-functional workgroups addressing associate pay, mergers and acquisitions, cost-saving initiatives, audit findings, and compensation system development and implementation
• Perform compensation-related merger, acquisition, and divestiture work, including due diligence, retention, and integration
• Provide ad hoc reports, analyses, and special project support
• Maintain awareness of trends and regulations regarding executive compensation
• Prepare recommendations and presentations for the HR Committee of the Board
• Support compilation and review of required filings

Director, Executive Compensation

Operations

• Provide strategic and operational leadership for revenue cycle functions across Medical Group, Urgent Care, and Occupational Health service lines
• Drive system standardization across all markets, performance management, and stakeholder accountability
• Partner with market leaders, practice administrators, clinicians, and frontline associates to optimize scheduling, registration, insurance verification, authorization, and patient financial engagement
• Improve front-end revenue cycle performance through registration accuracy, reduced eligibility and demographic errors, and compliant patient data capture
• Lead digital transformation initiatives involving online scheduling, digital registration, automated eligibility verification, patient portals, mobile check-in, and electronic payments
• Increase patient financial responsibility collections through price transparency, point-of-service collection, payment plans, and patient education
• Identify root causes of claim denials and registration-related rework and implement corrective action plans
• Use performance metrics, dashboards, and data analytics to monitor revenue cycle indicators and drive accountability
• Establish onboarding, orientation, training, and continuing education programs for scheduling, registration, and patient access staff
• Evaluate and coach frontline associates and leaders and implement targeted development plans
• Lead cross-functional continuous improvement initiatives, process standardization, technology adoption, and automation
• Lead market-based revenue cycle subject matter experts supporting frontline associates and market leaders
• Maintain working relationships with Epic, Ensemble, and other key partners
• Report to the System Chief Operating Officer, Medical Group, with a dotted line to the System Chief Revenue Officer
• Manage 10 direct reports

Director, Ambulatory Revenue Cycle Operations

Vice President

• Provide executive leadership for managed services operations and translate organizational strategy into scalable operational services
• Lead the development and execution of operational strategy, including growth of services provided to affiliated and non-affiliated client organizations
• Oversee delivery of managed services, including practice management and operations, revenue cycle management, access and scheduling, call center operations, care coordination and population health support, information technology and electronic health record optimization and analytics, credentialing and provider onboarding, and compliance, risk, and quality support
• Establish and maintain service standards, performance metrics, service level expectations, and accountability structures
• Lead operational relationships with client organizations and contribute operational expertise to proposals, implementations, onboarding, and service offerings
• Manage productivity, cost management, margin performance, service efficiency, budgeting, forecasting, pricing, and financial performance reporting with finance leadership
• Lead continuous improvement and performance improvement efforts
• Build and lead the managed services leadership team, including succession plans and leadership pipelines
• Partner with compliance, legal, quality, physician, and clinical leaders to support regulatory and contractual requirements, mitigate operational risk, and maintain quality and compliant service delivery

Vice President, Managed Services Organization

• Lead the reimbursement operating model for the assigned state portfolio and markets
• Oversee cost reporting, Medicare and Medicaid payment integrity, regulatory analysis, audits, settlements, and strategic advisory activities
• Apply enterprise reimbursement standards and coordinate approved state-specific adaptations
• Direct Directors, Managers, Senior Analysts, technical leaders, and matrixed GBS support
• Set priorities, allocate resources, and maintain succession and contingency plans
• Monitor and model CMS rules, state Medicaid rate changes, and legislative developments
• Maintain regulatory calendars and provide financial impact analysis to the VP, Reimbursement and market CFOs
• Oversee cost report monitoring, reconciliations, reimbursement positioning, and quarterly CFO reporting
• Govern the Medicare and Medicaid cost report lifecycle, filing deadlines, audits, NPRs, reopenings, and appeals
• Lead Medicare and Medicaid fee-for-service payment integrity, including audit risk monitoring, self-audits, overpayment identification, repayment governance, and compliance monitoring
• Maintain reimbursement forecasting and risk reporting across the assigned state portfolio
• Provide executive reporting on forecasts, settlements, filing status, audit exposure, regulatory change, resource risks, controls, and corrective actions
• Serve as reimbursement subject matter expert for Revenue Cycle analyses, denial strategies, and projects
• Apply reimbursement expertise across acute, post-acute, ambulatory, physician, behavioral health, and specialty settings
• Serve as primary reimbursement contact for state presidents, state Finance leadership, and market leaders
• Advise on service line development, acquisition due diligence, site-of-care strategy, new programs, and capital project pro formas
• Champion AI, GenAI, data science, automation, and digital upskilling for reimbursement analytics and reporting
• Oversee stateside-GBS execution, work segmentation, quality standards, acceptance criteria, and escalations
• Strengthen internal controls, quality assurance, reconciliations, management reviews, and remediation governance
• Build performance-management frameworks and sponsor technology, analytics, workflow, and automation improvements

System Director, Reimbursement

Insurance

• Support the strategic plan for risk assumption, risk transfer, and loss prevention activities related to physician and non-clinical risks
• Collect underwriting information for captive, reinsurance, physician, commercial insurance policy renewals, and bonds
• Maintain historical underwriting data and databases of insured entities, properties, vehicles, drivers, and physicians
• Maintain insurance schedules, policies, premiums, and policy summaries
• Assist with risk evaluation and physician onboarding into the captive
• Assist with physician credentialing and loss history requests
• Analyze risk and implement clinical and non-clinical loss prevention activities, including education
• Assist with compliance involving patient compensation funds and other special state funds
• Process and track invoices, premium payments, and premium returns
• Manage certificate requests with facilities, practice managers, real estate, finance, human resources, and other internal departments
• Keep administrative, clinical, market, and system leaders informed of significant events and risk management activities
• Work on special projects and assist as needed

Senior Risk Manager – Risk and Insurance

Sourcing Program Manager

Supply Chain Coordinator

Supply Chain Coordinator

Associate Relations Specialist

Protective Services Officer, Unarmed

Post-Acute Care Manager

Finance Program Manager

Office Scheduler, Coordinator – PRN

System Director, Compensation

Director, Executive Compensation

Director, Ambulatory Revenue Cycle Operations

Vice President, Managed Services Organization

System Director, Reimbursement

Risk and Insurance Manager