Director, Ambulatory Revenue Cycle Operations

Bon Secours Mercy Health

. Provide strategic and operational leadership for revenue cycle functions across Medical Group, Urgent Care, and Occupational Health service lines .

Posted 9/25/2026full-timeRemote • United StatesLead💰 $120,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Provide strategic and operational leadership for revenue cycle functions across Medical Group, Urgent Care, and Occupational Health service lines
Drive system standardization across all markets, performance management, and stakeholder accountability
Partner with market leaders, practice administrators, clinicians, and frontline associates to optimize scheduling, registration, insurance verification, authorization, and patient financial engagement
Improve front-end revenue cycle performance through registration accuracy, reduced eligibility and demographic errors, and compliant patient data capture
Lead digital transformation initiatives involving online scheduling, digital registration, automated eligibility verification, patient portals, mobile check-in, and electronic payments
Increase patient financial responsibility collections through price transparency, point-of-service collection, payment plans, and patient education
Identify root causes of claim denials and registration-related rework and implement corrective action plans
Use performance metrics, dashboards, and data analytics to monitor revenue cycle indicators and drive accountability
Establish onboarding, orientation, training, and continuing education programs for scheduling, registration, and patient access staff
Evaluate and coach frontline associates and leaders and implement targeted development plans
Lead cross-functional continuous improvement initiatives, process standardization, technology adoption, and automation
Lead market-based revenue cycle subject matter experts supporting frontline associates and market leaders
Maintain working relationships with Epic, Ensemble, and other key partners
Report to the System Chief Operating Officer, Medical Group, with a dotted line to the System Chief Revenue Officer
Manage 10 direct reports

Requirements

What you’ll need

Bachelor’s Degree in Business (required)
7+ years of progressive healthcare revenue cycle experience, including ambulatory/professional billing operations
At least 5 years in leadership roles
Strong computer technology skills, including Microsoft suite of tools
Excellent verbal and written communication skills, including superior grammar and proofreading skills
Excellent interpersonal skills with the ability to engage at all levels of the organization
Ability to interpret and manage detailed analytical data
Strategic planning and execution
Performance improvement, Lean, and process redesign knowledge
Change management and physician/practice partnership skills
Payer and regulatory knowledge
Contract/vendor management skills
Ability to influence without direct authority
Executive communication and presentation skills
Ability to work in a matrix environment
Master’s Degree in Business or Healthcare Administration preferred
Multi-site or multi-market ambulatory revenue cycle leadership experience preferred
Epic and vendor-partner oversight experience preferred
Physician enterprise or medical group experience preferred
Epic familiarity preferred

Benefits

Comp & perks

403(b) with employer contributions (when eligible)
7.5% annual target bonus
Competitive pay and incentives
Referral bonuses
Medical, dental, vision, and prescription coverage
HSA/FSA options
Life insurance
Mental health resources and discounts
Paid time off
Parental and FMLA leave
Short- and long-term disability
Backup care for children and elders
Tuition assistance
Professional development and continuing education support