Manager, Clinical Services – Medical Group

Bon Secours Mercy Health

. Manage Operation Integration Specialists (OIS) in administrative and clinical practice transformation programs and alternative payment models .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing healthcare operations and practice transformation, with a strong focus on leadership, analytical skills, and effective communication. Proficient in utilizing EHR systems and process improvement methodologies to enhance patient care and operational efficiency.

Highest-signal resume keywords

Healthcare AdministrationPractice TransformationLeadership ExperienceAnalytical SkillsEHR Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisQuality ImprovementProject ManagementProcess Improvement ModelsGovernment Reporting RequirementsPerformance MetricsAmbulatory Healthcare ExperienceProvider Onboarding WorkflowsPractice Demographics TrackingSubject Matter Expertise

Soft Skills

Strong Verbal CommunicationInterpersonal SkillsAttention to DetailTime ManagementAbility to Work Independently

Tools & Technologies

Microsoft Office SuiteEPIC EHRData Analytics Tools

Industry Keywords

Alternative Payment ModelsPopulation HealthClinical Practice TransformationHealthcare LeadershipMatrixed Organization

About the role

Key responsibilities & impact

Manage Operation Integration Specialists (OIS) in administrative and clinical practice transformation programs and alternative payment models
Educate the OIS team on elements, measures, tasks, and tools supporting practice transformation functions and activities
Provide leadership, motivation, and guidance to keep projects moving toward successful completion
Maintain working knowledge of care models, data elements, tools, and resources
Liaise between the OIS team and population health teams, monitoring and escalating issues, challenges, barriers, and successes
Manage OIS team activities, including rounding schedules, communications, issue resolution, provider onboarding workflows, and government reporting requirements
Develop and maintain team plans covering resources, tasks, timelines, program requirements, and government deadlines
Support providers and care teams in implementing process and quality improvement activities and workflows
Educate and communicate with providers as the primary resource for alternative payment practice transformation programs
Manage collection, analysis, translation, and reporting of quality and performance metrics
Collaborate with data analytics and EPIC EHR teams to obtain actionable information for improving patient care, population health, and cost of care
Direct collection, tracking, analysis, and reporting of practice demographics and transformation activities
Attend required training, education, and learning events
Serve as subject matter expert on government alternative payment models
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree in Healthcare Administration or nursing-related field
Master's degree in Healthcare Administration or nursing-related field preferred
5 years of experience in an ambulatory healthcare setting, preferably in a leadership role in a highly matrixed organization
Subject Matter Expert in physician practice operations and practice transformation activities
Strong analytical skills
Ability to manage multiple simultaneous projects
Ability to work independently and proactively in a stressful medical environment
Attention to detail and accuracy
Ability to manage time, priorities, and resources
Strong verbal, written, and interpersonal skills with ability to adapt communication style to engage target audience
Experience and working knowledge of Microsoft Office Word, Excel, and PowerPoint
Ability to travel locally and regionally
Ability to plan, hold, and facilitate meetings and networking events
Working knowledge of EHRs, preferably EPIC
Working knowledge and familiarization with process improvement models such as PDSA, A3, CQI, Lean, and Six Sigma
Ability to travel up to 10% per year

Benefits

Comp & perks

Competitive pay
Incentives
Referral bonuses
403(b) with employer contributions (when eligible)
Medical, dental, vision, and prescription coverage
HSA/FSA options
Life insurance
Mental health resources and discounts
Paid time off
Parental and FMLA leave
Short- and long-term disability
Backup care for children and elders
Tuition assistance
Professional development and continuing education support