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Vice President, Managed Services Organization
Bon Secours Mercy Health. Provide executive leadership for managed services operations and translate organizational strategy into scalable operational services .
About the role
Key responsibilities & impact- Provide executive leadership for managed services operations and translate organizational strategy into scalable operational services
- Lead the development and execution of operational strategy, including growth of services provided to affiliated and non-affiliated client organizations
- Oversee delivery of managed services, including practice management and operations, revenue cycle management, access and scheduling, call center operations, care coordination and population health support, information technology and electronic health record optimization and analytics, credentialing and provider onboarding, and compliance, risk, and quality support
- Establish and maintain service standards, performance metrics, service level expectations, and accountability structures
- Lead operational relationships with client organizations and contribute operational expertise to proposals, implementations, onboarding, and service offerings
- Manage productivity, cost management, margin performance, service efficiency, budgeting, forecasting, pricing, and financial performance reporting with finance leadership
- Lead continuous improvement and performance improvement efforts
- Build and lead the managed services leadership team, including succession plans and leadership pipelines
- Partner with compliance, legal, quality, physician, and clinical leaders to support regulatory and contractual requirements, mitigate operational risk, and maintain quality and compliant service delivery
Requirements
What you’ll need- Bachelor's degree in healthcare administration, business, finance, or related field required
- Master's degree in Health Administration, Business Administration, Public Health, or related field preferred
- Minimum of 10 years of progressive leadership experience in healthcare operations
- Experience leading multi-site or system-level operations, preferably within medical group practice management, MSOs, or health system shared services
- Proven ability to scale operations and deliver services to multiple client organizations
- Strong financial acumen with experience managing complex budgets and operational performance
- Financial and business acumen
- Merger and acquisition experience
- Executive leadership and strategic execution
- Operational excellence and systems thinking
- Client-focused service delivery
- Change management and transformation leadership
- Strong communication and relationship-building skills
Benefits
Comp & perks- 403(b) with employer contributions
- 457(b)
- 457(f)/SERP with 7.5% contribution and 6% interest year over year
- 25% annual target bonus
- Competitive pay and incentives
- Referral bonuses
- Medical, dental, vision, and prescription coverage
- HSA/FSA options
- Life insurance
- Mental health resources and discounts
- Paid time off
- Parental and FMLA leave
- Short- and long-term disability
- Backup care for children and elders
- Tuition assistance
- Professional development and continuing education support