Evening Board Engineer

Bonfe Plumbing, Heating & Air Service, Inc.

. Lead evening dispatch operations as the central point of coordination across all service trades .

Posted 9/21/2026full-timeSouth Saint Paul • Minnesota • United StatesJunior💰 $26 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in dispatch operations and customer experience coordination, with a focus on effective communication, decision-making, and operational optimization in a fast-paced environment.

Highest-signal resume keywords

Dispatch Operations ManagementCustomer Experience CoordinationServiceTitan ProficiencyProblem-Solving AbilityEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Dispatch OperationsCall-Center ExperienceOperational Decision-MakingSchedule ManagementServiceTitan Management

Soft Skills

Verbal CommunicationWritten CommunicationJudgmentOrganizationAttention to Detail

Certifications & Qualifications

Pre-Employment Drug ScreeningBackground Screening

Industry Keywords

Customer CommitmentEmergency ResponseCapacity ManagementSame-Day OpportunitiesProactive Mindset

About the role

Key responsibilities & impact

Lead evening dispatch operations as the central point of coordination across all service trades
Monitor technician availability, customer commitments, emergencies, capacity, delays, cancellations, schedule changes, and same-day opportunities
Proactively determine next steps and escalate issues as needed
Perform the Customer Experience Coordinator function across assigned service trades after 4:00 PM
Provide professional communication to keep customers informed throughout their service experience
Make real-time operational decisions independently
Optimize same-day opportunities by converting available capacity into productive work
Maintain accurate ServiceTitan boards and system information
Document and transition operational information for the next shift

Requirements

What you’ll need

1-2 years experience in dispatch or call-center related fields
Excellent verbal and written communication
Strong judgment and problem-solving ability
Confidence making decisions in a fast-moving environment
Ability to prioritize multiple trades and competing needs
Strong organization and attention to detail
A proactive, solutions-oriented mindset
Successful completion of pre-employment drug and background screening

Benefits

Comp & perks

$1 Evening shift differential
Bonus potential of up to an additional $10,000 per year
Health, Wellness, and Retirement benefits
Bonfe PAID employee monthly healthcare premium
GENEROUS 401k match after first 6 months of employment!
PAID training and career development opportunities
Family-oriented workplace and team culture