Bonfe Plumbing, Heating & Air Service, Inc.

Engineer

• Lead evening dispatch operations as the central point of coordination across all service trades
• Monitor technician availability, customer commitments, emergencies, capacity, delays, cancellations, schedule changes, and same-day opportunities
• Proactively determine next steps and escalate issues as needed
• Perform the Customer Experience Coordinator function across assigned service trades after 4:00 PM
• Provide professional communication to keep customers informed throughout their service experience
• Make real-time operational decisions independently
• Optimize same-day opportunities by converting available capacity into productive work
• Maintain accurate ServiceTitan boards and system information
• Document and transition operational information for the next shift

Evening Board Engineer