Customer Experience Specialist

Bonneville International

. Assist users via phone, chat, and email with KSL accounts and listings .

Posted 11/9/2026full-timeSalt Lake City • Utah • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills through effective communication and problem-solving abilities while managing support tickets and collaborating with team members to enhance user experience. Proficient in handling requests within the classifieds marketplace and maintaining personal KPIs.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsProblem-Solving SkillsTime ManagementTeamwork and Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer LiteracyTyping SkillsMicrosoft Office ToolsKPI ManagementFraud Prevention

Soft Skills

Attention to DetailSelf-MotivationReliabilitySound JudgmentProfessional Demeanor

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Classifieds MarketplaceCustomer ExperienceModerationSupport TicketsUser Issues

About the role

Key responsibilities & impact

Assist users via phone, chat, and email with KSL accounts and listings
Moderate KSL listings to help prevent fraud and ensure a positive customer experience
Manage incoming support tickets from users
Work closely with the Customer Experience Manager on fraud prevention, moderation efforts, and special projects
Collaborate with team members to represent the voice of the customer to product owners
Provide feedback to product teams on user issues, bugs, and enhancement opportunities
Troubleshoot user-reported issues and assist with known and unknown bugs
Maintain proficiency in handling requests within the classifieds marketplace
Manage personal KPIs, including response time and resolution metrics

Requirements

What you’ll need

High school diploma or equivalent required
Customer service experience preferred
Strong communication skills across phone, chat, and email
Ability to work in a fast-paced, dynamic environment
Self-motivated with strong attention to detail
Effective time management and ability to meet deadlines
Strong teamwork and collaboration skills
Excellent computer and typing skills
Strong problem-solving skills and initiative
Ability to work effectively in a team environment
Proven ability to handle stress
Ability to consistently work required hours, including evenings and weekends as needed
Maintain a professional appearance and demeanor
Build positive relationships with staff, management, and customers
Computer literate, including working knowledge of Microsoft Office tools
Ability to follow instructions and work with minimal supervision
Strong organization, reliability, and self-motivation
Ability to communicate professionally in person, by phone, and via email
Ability to work both independently and collaboratively
Sound judgment and decision-making skills
Employee must be based out of Utah

Benefits

Comp & perks

Robust, affordable medical, dental and vision coverage with no wait period for enrollment
Paid leave for new parents under our Medical Maternity and Parental Leave policies
Opportunities to apply for tuition reimbursement
Paid time off for vacation and sick leave in addition to paid company holidays
401(k) with Company match, fully vested from day one
Paid time off for volunteering
Employer-funded retirement account, fully vested from day one
Employee Assistance Program (EAP) services
Access to an entire team of free financial planners
Matches on contributions to charitable organizations after one year of service
Continuous growth and development opportunities
Dynamic team culture that values teamwork, having fun, and collaboration