Bonneville International

Customer Support

• Assist users via phone, chat, and email with KSL accounts and listings
• Moderate KSL listings to help prevent fraud and ensure a positive customer experience
• Manage incoming support tickets from users
• Work closely with the Customer Experience Manager on fraud prevention, moderation efforts, and special projects
• Collaborate with team members to represent the voice of the customer to product owners
• Provide feedback to product teams on user issues, bugs, and enhancement opportunities
• Troubleshoot user-reported issues and assist with known and unknown bugs
• Maintain proficiency in handling requests within the classifieds marketplace
• Manage personal KPIs, including response time and resolution metrics

Explore Customer Experience Specialist at Bonneville International. Review requirements and application details.

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Customer Experience Specialist