Junior Supply Operation Specialist

Bookaway

. Serve as the primary operational contact for operators and suppliers after deals are signed .

Posted 9/28/2026full-timeBangkok • ThailandJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational management capabilities, with a focus on supplier support, contract management, and effective communication. Proficient in using CRM tools and Excel for data analysis and problem-solving in a fast-paced environment.

Highest-signal resume keywords

Supplier SupportContract ManagementCRM ExperienceExcel ProficiencyBilingual Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational ManagementContract UpdatesData AnalysisProblem-SolvingSLA Compliance

Soft Skills

Excellent CommunicationInterpersonal SkillsAttention to DetailCollaborationAbility to Work Under Pressure

Tools & Technologies

ZendeskSalesforceExcel

Industry Keywords

Travel IndustryE-CommerceMobility

About the role

Key responsibilities & impact

Serve as the primary operational contact for operators and suppliers after deals are signed
Provide ongoing supplier support and maintain open communication channels
Manage day-to-day updates to supplier contracts, routes, and systems, including enabling or disabling services
Own resolution of technical and operational challenges and collaborate with internal teams on backend or system issues
Monitor booking statuses and system-generated processes for SLA compliance and timely service delivery
Handle manual booking updates, correct inventory discrepancies, and coordinate financial reconciliations with Finance
Support suppliers in maintaining accurate content, descriptions, images, and rates
Keep internal SOPs and workflows updated and aligned with process changes
Collaborate with suppliers to optimize availability and pricing
Respond to internal team inquiries through Zendesk or Slack when supplier coordination is required
Collaborate with Supply Business Development, Customer Support, Product, and Finance teams

Requirements

What you’ll need

Strong proficiency in English and Native-level Thai – Mandatory
Minimum 6 months of relevant experience in operations, account management, or a similar role
Excellent communication and interpersonal skills, with the ability to collaborate and influence both internal and external stakeholders
Strong attention to detail and ability to work under pressure in a fast-paced environment
Experience working with CRM or support platforms such as Salesforce, Zendesk, or similar tools
Proficiency in Excel; analytical mindset and strong problem-solving skills
Willingness to work in shifts and during weekends – Mandatory
Bachelor’s degree in a relevant field – Preferred
Experience in the travel, e-commerce, or mobility industries – Preferred

Benefits

Comp & perks

Remote/hybrid work arrangement
Full-time employment