Senior Customer Support

Bookaway

. Resolve customer complaints via email or social media .

Posted 10/5/2026full-timeRemote • ThailandSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on problem-solving, effective communication, and operational improvement. Proficient in managing customer inquiries and enhancing the customer experience through collaboration and adaptability.

Highest-signal resume keywords

Fluent EnglishCustomer Support ExperienceOTA Ticketing Platforms KnowledgeZendesk ExperienceStrong Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Support ProcessesMultitaskingOperational Workflows ImprovementTime ManagementIssue Resolution

Soft Skills

Confident CommunicatorAdaptableProactive ApproachCollaborationOrganizational Skills

Tools & Technologies

ZendeskOTA Ticketing Platforms

Industry Keywords

Customer ExperienceSupport ProcessesFast-Changing EnvironmentCustomer Complaints ResolutionInternal Team Coordination

About the role

Key responsibilities & impact

Resolve customer complaints via email or social media
Assist customers by providing the information they require
Communicate and coordinate with colleagues and other departments as necessary
Track bad reviews and support cases to identify problems and resolve them
Suggest and make changes to improve operational workflows
Help travelers resolve questions and issues, work closely with internal teams, and identify opportunities to improve the customer experience and support processes

Requirements

What you’ll need

Fluent English, both written and verbal — mandatory
At least 2 years of experience in Customer Support or a similar customer-facing role
Willingness to work late evening shifts: 15:00–00:00 Bangkok time (GMT+7), 5 days a week, Saturday to Wednesday, with Thursday and Friday off
Knowledge of OTA ticketing platforms, customer support processes, and related technologies
Strong problem-solving and multitasking skills, with the ability to manage and prioritize multiple tasks effectively
Excellent organization and time-management skills, with a proactive approach to meeting deadlines and resolving issues
Confident communicator, comfortable raising questions, escalating issues, and collaborating with colleagues across different teams
Adaptable and responsive, with the ability to work effectively in a fast-changing environment
A long-term mindset, with an interest in developing and growing within the company
Experience working with Zendesk is a plus