Senior Business Analyst – Public Safety Systems

Booker DiMaio

. Support the Baltimore County Office of Information Technology in improving and implementing Public Safety systems and business processes .

Posted 10/27/2026full-timeTowson • Maryland • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in systems analysis and public safety system implementations, with a strong ability to translate business needs into technical documentation and identify process improvement opportunities. Proven experience in collaborating with stakeholders and providing technical guidance while maintaining confidentiality and security of sensitive information.

Highest-signal resume keywords

Systems AnalysisPublic Safety System ImplementationBusiness Process ImprovementUser Acceptance Testing (UAT)Technical Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process AnalysisChange Management AnalysisProject ManagementTechnical Specifications DevelopmentData Flow AnalysisSystem Performance AssessmentProcess Control EvaluationRequirements DocumentationTechnical GuidanceUser Training

Soft Skills

Analytical SkillsProblem-Solving SkillsWritten CommunicationVerbal CommunicationCollaboration

Industry Keywords

Public SectorGovernment AgencyInformation Systems PlanningImplementation and MaintenanceConfidential Information Protection

About the role

Key responsibilities & impact

Support the Baltimore County Office of Information Technology in improving and implementing Public Safety systems and business processes
Support replacement of Baltimore County's Jail Management System
Develop and document functional and non-functional system requirements and detailed technical specifications
Analyze business processes, workflows, and data flows to identify improvements and recommend technology solutions
Collaborate with County stakeholders, subject matter experts, project managers, developers, and vendors to support system design and implementation
Develop testing scripts, facilitate user acceptance testing (UAT), and support issue resolution and system integrations
Document requirements for system enhancements and change requests, including break/fix activities
Assess system performance, reporting metrics, and process controls to identify improvement opportunities
Provide technical guidance to County agencies throughout implementation and deployment, including user training and documentation
Maintain the security and confidentiality of sensitive information

Requirements

What you’ll need

Bachelor's degree from an accredited college or university in Business, Computer Science, or a related field
At least five years of relevant professional experience in systems analysis, change management analysis, project management, program analysis, or a closely related field
Demonstrated experience with public safety system implementations and post-production support, serving as a primary technical resource
Previous experience working for a government agency or public-sector organization
Knowledge of information systems planning, development, implementation, and maintenance
Experience analyzing business operations and identifying opportunities for process improvement or automation
Ability to translate business needs into detailed technical documentation and evaluate the feasibility of IT solutions
Strong analytical, problem-solving, and business process analysis skills
Excellent written and verbal communication skills and ability to collaborate effectively with stakeholders, vendors, and technical teams
Ability to maintain professional relationships and protect sensitive and confidential information
Must live within driving distance of Towson, MD
Candidates must provide at least two professional references from government clients or public-sector organizations, including contact names and phone numbers
Must be willing to work onsite as required; fully remote arrangements and out-of-state employment are not authorized

Benefits

Comp & perks

Hybrid work arrangement with remote work up to two days per week
One-year assignment duration (2,080 hours)