Customer Success Retention Advisor, Bilingual English/Spanish

Booksy

. Proactively engage with customers through outbound communications .

Posted 9/17/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $40,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and retention strategies, with a strong focus on account management and relationship building. Proficient in utilizing CRM software to enhance customer engagement and satisfaction.

Highest-signal resume keywords

Customer Success ExperienceCRM Software ProficiencyB2B Relationship ManagementRetention Strategy ImplementationFluency in Spanish

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer RetentionAccount ManagementUpsellingCross-SellingProduct SupportPayment Issue Management

Soft Skills

Excellent CommunicationPersuasion SkillsNegotiation SkillsProblem-Solving AbilitiesTeam Player

Tools & Technologies

SalesforceZowieGoogle Suite

Industry Keywords

Beauty IndustryWellness IndustryAppointment-Based Business

About the role

Key responsibilities & impact

Proactively engage with customers through outbound communications
Identify opportunities to enhance customer experience, prevent churn, and drive account reactivation
Reach out to customers showing signs of churn risk
Implement retention strategies to keep customers engaged and thriving
Support customers through reactive and proactive outreach motions
Identify upselling and cross-selling opportunities
Collaborate with teams across Booksy to develop solutions tailored to customer needs
Manage customer relationships
Conduct satisfaction conversations to assess experience quality
Identify areas for improvement
Provide product support
Manage payment issues
Handle customer reactivations

Requirements

What you’ll need

Proven, hands-on experience in customer success, retention/reactivation, account management, or similar roles
Experience with CRM software like Salesforce, Zowie, Google Suite
Excellent communication, persuasion, and negotiation skills
Talent for building strong, long-term relationships with B2B clients
Strong problem-solving abilities with a positive and proactive attitude
Team player
Demonstrable, repeated experience and success in organisation and time management
Fluency or native in Spanish
Location in Texas or Florida preferred
Experience in the beauty, wellness, or appointment-based business industry is nice to have

Benefits

Comp & perks

Remote work with flexible work schedules
$50/month home phone/internet reimbursement
Comprehensive health, dental, and vision coverage with UHC
Company paid STD and LTD, and Basic Life Insurance at 1x salary up to $250,000
FSA/HSA's available - Booksy contributes $1,000/$2,000 for employee/employee plus
Accident/Hospital/Critical Illness voluntary plans available
401k - 50% match up to 8% of contributions paid annually/ 3-year vesting period
PTO - Exempt employees - unlimited with manager approval. Non-exempt employees - 160 hours/year (does not roll over)
12 Holidays observed
Parental Leave - 12 weeks of paid leave
EAP (Employee Assistance Program)
Voluntary Pet Insurance through Fetch
Financial wellness tools through SoFi and Ladder
Discounts via Perkspot
Booksy benefit $50 per month to use on services in our app
Global team environment
Career growth opportunities in a rapidly growing scale-up