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Benefits Operations Analyst – Enrollment Changes and Billing
Boon. Process enrollment changes, including additions, terminations, plan changes for health and dental plans, and updates involving partners such as Wellhub/Gympass, within established deadlines and standards.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in enrollment administration and billing processes within a benefits brokerage, utilizing analytical skills and attention to detail to ensure accuracy and compliance. Proficient in managing client communications and resolving discrepancies efficiently.
Highest-signal resume keywords
Enrollment AdministrationBilling ProcessesEB QuiverIntermediate Excel SkillsAnalytical Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enrollment Changes ProcessingData ReconciliationBilling Package PreparationPlan Changes ManagementClient Communication
Soft Skills
Attention to DetailOrganizational SkillsStrong CommunicationAbility to Work Under Pressure
Tools & Technologies
Benefits-Management SystemsInternal ToolsOnline Platforms
Certifications & Qualifications
College DegreeTechnical Education
Industry Keywords
Benefits BrokerageHealth PlansDental PlansEnrollment ReconciliationInsurance Carriers
About the role
Key responsibilities & impact- Process enrollment changes, including additions, terminations, plan changes for health and dental plans, and updates involving partners such as Wellhub/Gympass, within established deadlines and standards.
- Follow up on pending enrollment changes, ensuring completion within the SLA.
- Liaise with insurance carriers by phone, email, and through online platforms to resolve questions, discrepancies, and outstanding enrollment issues.
- Support and participate in periodic enrollment reconciliation by comparing carriers’ active-member records with internal records.
- Process specific product and partner-related transactions, including registrations, additions, terminations, and data reconciliation.
- Respond to questions and requests from clients and internal teams via Teams, email, and other channels within the established timeframe.
- Prepare and review the billing package for submission to the client.
- Record the billing package in internal tools and upload files to carriers’ systems.
Requirements
What you’ll need- Strong experience with enrollment administration and billing at a benefits brokerage.
- Experience with EB Quiver or equivalent benefits-management systems.
- Intermediate Excel skills required.
- Analytical mindset, attention to detail, organizational skills, strong communication, and the ability to work under pressure.
- Availability for a hybrid work schedule: 2 days on-site.
- College degree or technical education.
Benefits
Comp & perks- Seguro de vida
- Vale transporte
- Telemedicina com médicos e especialidades
- Vale alimentação/refeição
- Programa de apoio Jurídico,Financeiro,Social
- Plano odontológico
- Desconto em farmácias
- Totalpass
- Plano de Saúde - Bradesco Seguros
- Dayoff no mês do aniversário
- Nutricionistas e Psicólogos gratuitos
- Programa para crônicos e gestantes