Boon

Operations

• Process enrollment, termination, and plan change requests for health and dental plans with insurance carriers.
• Analyze operational data, ensuring consistency, quality, and accuracy of the information processed.
• Support and guide junior analysts in carrying out routine processes and resolving technical questions.
• Update member records with insurance carriers through the EB Quiver system and handle support tickets.
• Monitor enrollment and account-change, productivity, quality, and SLA metrics.
• Map, review, and standardize workflows, proposing continuous improvements.
• Reconcile member records and prevent and correct inconsistencies.
• Collaborate with the Sales, Client Relations, and Implementation teams.
• Provide customer support.

Explore Benefits Operations Analyst – Enrollment and Account Changes at Boon. Review requirements and application details.

Benefits Operations Analyst – Enrollment and Account Changes

Analyst

• Respond to members by phone, WhatsApp, email, chat, and digital channels regarding benefits, coverage, waiting periods, copayments, and contractual rules
• Participate in client meetings, supporting relationships with HR teams and clarifying questions about plans
• Deliver presentations and staff member-support sessions as part of the Amar&Cuidar program
• Coordinate authorizations for procedures, medications, chemotherapy, and medical transportation with health plan providers
• Follow up on appointments for consultations, exams, and therapies
• Support the search for in-network providers and make provider recommendations
• Analyze and follow up on reimbursement requests
• Resolve inquiries with health plan providers, insurers, and suppliers, serving as the team’s technical liaison
• Monitor complex cases and keep records up to date
• Record interactions and case reference numbers in departmental systems
• Support member enrollment and profile changes
• Monitor deadlines and SLAs, keeping tracking tools, spreadsheets, metrics, and reports up to date
• Contribute to the improvement of processes, workflows, systems, and controls
• Develop professionally in the member-services area as a Mid-Level Benefits Analyst at Boon

Explore Benefits Analyst (Mid-Level) – Member Services at Boon. Review requirements and application details.