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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Enhanced Customer Due Diligence (ECDD), Anti-Money Laundering (AML), and Know Your Customer (KYC) processes, with strong analytical skills for investigating financial crime risks. Capable of managing multiple priorities while ensuring compliance with regulatory obligations and maintaining effective communication with stakeholders.
Highest-signal resume keywords
Enhanced Customer Due Diligence (ECDD)Anti-Money Laundering (AML)Know Your Customer (KYC)Fraud InvestigationsRisk Assessment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Investigative AnalysisCase ManagementCustomer ReviewsFinancial Crime OperationsAttention to Detail
Soft Skills
Sound JudgementCommunication SkillsAbility to Manage Multiple Priorities
Industry Keywords
Financial Crime Risk ManagementRegulatory ComplianceBackground ScreeningCounter Terrorism Financing Act
About the role
Key responsibilities & impact- Manage a portfolio of customer reviews and investigations
- Assess risk and gather information
- Identify potential concerns and make informed recommendations
- Handle enhanced due diligence, periodic reviews, and higher-risk scenarios
- Collaborate with Financial Crime, Compliance, Fraud, Business Banking, and branch network teams
- Engage directly with customers occasionally to obtain additional information
- Support BOQ Group’s financial crime risk management and regulatory compliance
- Build specialist ECDD knowledge through training and case-management work
Requirements
What you’ll need- Experience in ECDD, AML, KYC, fraud investigations, or financial crime operations environments is preferred or relevant
- Experience managing investigations, alerts, customer reviews, or case-based work
- Ability to investigate and analyse information
- Strong attention to detail and sound judgement
- Ability to communicate with customers and stakeholders
- Ability to manage multiple priorities
- Background screening is a condition of employment, including identity verification, reference checks, criminal background checks, immigration checks, academic qualification verification, and bankruptcy checks
- Must comply with Anti-Money Laundering and Counter Terrorism Financing Act obligations
Benefits
Comp & perks- Flexible working arrangement
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum requirements
- Purchase additional annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP) for employees and their families
- Access to employee network groups, including First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups
- Pride in Diversity membership
- Structured onboarding and training program
- Learning and development opportunities