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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in payments strategy and product leadership, with a strong focus on operational resilience, regulatory compliance, and customer outcomes. Proven ability to lead large-scale transformation initiatives and build high-performing teams while managing critical supplier relationships.
Highest-signal resume keywords
Payments StrategyProduct LeadershipOperational ResilienceLarge-Scale Transformation InitiativesSupplier Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payments Ecosystem ManagementProduct ManagementRisk ManagementTechnology DeliveryCustomer OutcomesCommercial ConsiderationsRegulatory Compliance
Soft Skills
CollaborationInfluenceRelationship BuildingTeam Leadership
Industry Keywords
Financial ServicesPayments LandscapeThird-Party PartnershipsAustralian Payments ProvidersEmerging Payment Capabilities
About the role
Key responsibilities & impact- Lead the strategy, performance and evolution of the payments ecosystem across all brands, products and channels
- Hold end-to-end accountability for payments capabilities, product management, operational resilience and critical third-party partnerships
- Drive payments outcomes across cards, BPAY, NPP and emerging payment capabilities
- Collaborate with Product, Technology, Digital, Operations, Risk, Compliance and Customer teams
- Oversee strategic partnerships with Australian payments providers and schemes
- Lead initiatives to strengthen resilience, simplify processes and improve customer and frontline team experiences
- Influence senior stakeholders and shape investment priorities
- Help determine the future direction of payments at BOQ Group
- Lead large-scale transformation initiatives and build high-performing teams
Requirements
What you’ll need- Significant experience in payments, product leadership or financial services
- Deep understanding of the payments landscape and its operational, regulatory and commercial considerations
- Experience balancing customer outcomes, risk management, technology delivery and business performance
- Experience leading large-scale transformation initiatives
- Experience managing critical supplier relationships
- Experience building high-performing teams
- Ability to build trusted relationships and drive outcomes through collaboration and influence
- Successful candidates must complete background screening, which may include identity verification, reference checks, criminal background checks, immigration checks, academic qualification verification and bankruptcy checks
Benefits
Comp & perks- Flexible working arrangement
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum requirements
- Purchase additional annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups, including First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups
- Pride in Diversity membership
- Inclusive workplace supporting diversity and reasonable adjustments