FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management and lifecycle management within the home lending sector, focusing on portfolio performance, customer outcomes, and regulatory compliance. Capable of analyzing market insights and translating them into actionable recommendations for product and process improvements.
Highest-signal resume keywords
Product Management ExperiencePortfolio Performance AnalysisCustomer Experience InitiativesProduct GovernanceTertiary Qualifications in Business or Finance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Portfolio AnalyticsCustomer Insights AnalysisRisk ManagementProduct DocumentationProcess Improvement
Soft Skills
Attention to DetailJudgementAbility to Manage Competing Priorities
Tools & Technologies
Digital PlatformsLegacy Platforms
Industry Keywords
Home Loan ProductsRetail BankingFinancial ServicesRegulated EnvironmentCustomer Journeys
About the role
Key responsibilities & impact- Shape the capability, performance and ongoing evolution of BOQ Group’s Home Loan portfolio across its retail brands
- Contribute to product, retention and customer experience priorities supporting portfolio performance, customer outcomes and risk management
- Simplify and optimise products, servicing journeys, processes and operational settings across the customer lifecycle
- Analyse portfolio analytics, customer insights, market trends, competitor activity, complaints data and frontline feedback
- Identify issues and improvement opportunities and translate insights into practical recommendations
- Support product, lifecycle and simplification initiatives from analysis and requirements definition through implementation, readiness and benefits tracking
- Partner with Distribution, Broker, Digital, Operations, Technology, Credit, Risk, Legal, Compliance, Marketing, Finance and Treasury
- Support product governance and regulatory change
- Prepare recommendations and decision papers for senior stakeholders
- Provide informal leadership across allocated initiatives by sharing knowledge, coordinating workstreams and maintaining delivery focus
Requirements
What you’ll need- Product management experience, ideally within home lending, retail banking, financial services or another regulated environment
- Experience across product management, lifecycle management, portfolio performance, product governance, customer outcomes or customer experience initiatives
- Ability to analyse portfolio performance, customer behaviour, market insights and risk themes
- Understanding of Home Loan products, customer journeys and servicing environments across digital and legacy platforms valuable
- Experience contributing to product, process or customer journey improvements
- Ability to navigate complex environments and manage competing priorities, dependencies and risks
- Ability to translate detailed information into product documentation, governance papers, portfolio insights and presentations
- Sound judgement, strong attention to detail and ability to manage multiple priorities
- Tertiary qualifications in business, finance, commerce, economics or a related discipline well regarded
- Successful candidates must complete background screening, including applicable immigration and qualification checks
Benefits
Comp & perks- Flexible working arrangement
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum requirements
- Purchase additional annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups
- Pride in Diversity membership