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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management within lending and financial services, with a strong focus on home lending, product performance, and regulatory compliance. Capable of analyzing complex data to drive strategic initiatives and improve customer experiences across the lending portfolio.
Highest-signal resume keywords
Product Management ExperienceHome Lending ExpertiseRegulatory Compliance KnowledgeStrategic Analytical SkillsStakeholder Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Performance AnalysisPricing StrategyProcess Change ImplementationFinancial Data AnalysisOperational InsightsRisk Control ManagementGovernance UnderstandingCustomer Journey MappingComplex Lending StructuresConstruction Lending
Soft Skills
Strong Communication SkillsProblem-Solving SkillsPlanning and Delivery SkillsStakeholder ManagementCustomer Retention Focus
Certifications & Qualifications
Tertiary Qualification in BusinessTertiary Qualification in CommerceTertiary Qualification in FinanceTertiary Qualification in Marketing
Industry Keywords
Financial ServicesRegulated EnvironmentResponsible LendingProduct GovernanceAnti-Money LaunderingCounter Terrorism FinancingDDO ObligationsTMD ObligationsConsumer Finance ProductsHome Loans
About the role
Key responsibilities & impact- Shape, manage and evolve the specialised lending portfolio
- Focus on BOQS Home Loans, complex lending structures including construction lending, and Group consumer finance products
- Deliver product initiatives that strengthen portfolio performance, customer retention and the overall product experience
- Manage the full product lifecycle, including product performance, pricing, policy, governance, risk reviews, controls, change delivery and regulatory requirements
- Combine customer, market, financial and operational insights to identify opportunities and develop practical recommendations and outcomes
- Collaborate with Distribution, Credit, Operations, Technology, Finance, Treasury, Legal, Risk, Compliance, Marketing and Customer teams
- Deliver initiatives from initial analysis and requirements through approval, implementation and post-implementation review
- Simplify processes, strengthen controls and improve experiences for customers, brokers and bankers
- Analyse performance data, identify trends and make commercially sound recommendations
- Manage multiple initiatives, competing priorities, dependencies and risks
- Report to the Senior Manager – Specialised Lending
Requirements
What you’ll need- Experience in product management within lending, financial services or another regulated environment
- Home lending experience is essential
- Knowledge of personal overdrafts and credit cards is desirable
- Experience in product performance, pricing, process change or implementation
- Understanding of how lending products connect across the customer journey, including policy, distribution, operations and supporting systems
- Ability to analyse financial, customer, market, competitor and operational data
- Strong strategic, analytical and problem-solving skills
- Understanding of Australia’s financial services regulatory environment, including responsible lending, product governance, DDO and TMD obligations, complaints, incidents and risk controls
- Ability to work effectively across complex stakeholder groups
- Strong written and verbal communication skills
- Strong planning and delivery skills, including managing multiple initiatives, competing priorities, dependencies and risks
- Tertiary qualification in Business, Commerce, Finance, Marketing or a related discipline would be viewed favourably
- Successful candidates must complete background screening, which may include identity, reference, criminal background, immigration, academic qualification and bankruptcy checks
- Must comply with employment conditions relating to the Anti-Money Laundering and Counter Terrorism Financing Act
Benefits
Comp & perks- Flexible working arrangement
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum requirements
- Purchase additional annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP) for employees and their families
- Access to employee network groups
- Pride in Diversity membership