Senior Manager – Remediation

BOQ Group

. Lead a specialised team within the customer remediation function .

Posted 9/24/2026contractBrisbane • AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer remediation, risk management, and governance within the banking and financial services sector, while fostering a high-performing team environment focused on customer outcomes and regulatory compliance.

Highest-signal resume keywords

Customer RemediationRisk ManagementGovernance FrameworksRegulatory ComplianceTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Remediation RequirementsConduct Risk PrinciplesRegulatory DeliveryPortfolio Performance ManagementInsights and Reporting

Soft Skills

Relationship BuildingInfluencing Senior StakeholdersClear CommunicationStrategic ThinkingContinuous Improvement

Industry Keywords

BankingFinancial ServicesRegulated EnvironmentsGovernanceCustomer Outcomes

About the role

Key responsibilities & impact

Lead a specialised team within the customer remediation function
Govern, oversee and deliver remediation programs across the organisation
Manage remediation activities from identification and assessment through customer compensation and closure
Ensure remediation programs comply with regulatory obligations, governance frameworks and organisational standards
Work with senior stakeholders across Product, Risk, Compliance, Legal and Operations
Provide strategic direction and manage portfolio performance
Oversee risks and issues
Deliver insights and reporting to support executive decision-making
Drive fair and consistent customer outcomes
Improve remediation practices and embed accountability, governance and continuous improvement
Develop team capability and foster a high-performing, customer-focused environment

Requirements

What you’ll need

Strong background in banking and financial services
Proven track record in customer remediation, risk, governance or regulatory delivery roles
Deep understanding of customer remediation requirements, conduct risk principles and regulatory expectations
Experience operating in complex and highly regulated environments
Demonstrated success leading teams and managing multiple priorities
Ability to balance customer outcomes, regulatory obligations and business objectives
Ability to build trusted relationships and influence senior stakeholders
Ability to communicate complex information clearly
Strategic, commercially minded and solutions-focused approach
Strong judgement and commitment to continuous improvement

Benefits

Comp & perks

Flexible working arrangement
Discounted financial products
Salary sacrificing options
Paid parental leave with no minimum requirements
Purchase additional annual leave
Discounted private health insurance plan
Employee Assistance Program (EAP) for employees and their families
Access to employee network groups
Pride in Diversity membership
Background screening and verification processes as part of employment condition