Account Director

Born Social

. Lead high-profile social accounts and build trusted client relationships .

Posted 9/22/2026full-timeLondon • United KingdomLead💰 £53,000 - £58,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and social-first delivery, ensuring high-quality project execution and effective team leadership. Proven ability to drive client retention and account growth while optimizing performance and workflow efficiency.

Highest-signal resume keywords

Client Services ExperienceSocial-First DeliveryProject ManagementAccount GrowthTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Social StrategyCreative ManagementMedia ManagementQuality Control StandardsPerformance OptimizationAsset DeliveryApproval WorkflowsTranslation ManagementCommercial Reporting

Soft Skills

Client Relationship DevelopmentProblem SolvingCommunicationInspirationCollaboration

Industry Keywords

Agency SettingClient PartnershipsHigh-Profile AccountsCreative AssetsQuarterly Reviews

About the role

Key responsibilities & impact

Lead high-profile social accounts and build trusted client relationships
Drive exceptional delivery at scale
Lead account teams to deliver high-quality social-first work
Identify opportunities to retain, develop and grow client partnerships
Ensure market output aligns with the overall social strategy
Set up teams effectively and inspire them to produce high-standard work
Act as the main client contact and communicate the value of Born Social’s work
Organise key calls, meetings and Quarterly Reviews
Recognise and resolve delivery, client or performance issues
Work with wider team members to improve ways of working
Oversee delivery of hundreds of creative assets per month with a project manager
Ensure work meets market needs and quality-control standards
Brief and manage translation and transcreation approval processes
Build approval workflows for efficient approvals at scale
Work with media partners to review asset performance and optimise results
Ensure accurate delivery of scope, deliverables, time and deadlines
Resolve scope or resourcing issues and lead new resourcing requests
Report on commercial performance monthly

Requirements

What you’ll need

4+ years of experience in a Client Services role in an agency setting
Passion for improving client experience and relationship development
Understanding of social-first delivery, including strategy, creative, media and management
Understanding of good project management and Client Services principles
Experience helping to develop others in these areas
Proven track record of retaining, developing and growing accounts

Benefits

Comp & perks

Hybrid working - 3 days in the office per week
Fix + Flex model, with Wednesdays and Thursdays as fixed office days and one flexible office day
Benchmarked salary between £53,000 to £58,000 based on level within the progression framework
Opportunities for progression within the progression framework
Inclusive and representative work environment
Equal opportunities employment
B-Corp certified company
Collaboration and commitment to development