Born Social

Social Media Manager

• Create and edit native lo-fi assets in meme and video formats for Instagram Reels, Instagram Stories, and TikTok
• Scout community and cultural moments and ideate real-time client opportunities
• Monitor and respond to community messages
• Identify proactive opportunities to engage new audiences beyond tagged mentions
• Craft social-first replies using relevant copy and creative tactics
• Ideate written and visual content using social trends, audience insights, brand knowledge, and tone of voice
• Write community responses and social post captions
• Evaluate organic content performance and share insights and creative analysis
• Collaborate with Strategy, Creative, and Client Services teams
• Communicate regularly to support leading social-first client delivery

Content Creator

• Collaborate with Creatives on concept development and shot lists
• Ensure concepts and shooting techniques are social-first and platform-native
• Coordinate pre-production logistics with client stakeholders, including permissions and release forms
• Advise on shoot-specific equipment needs
• Shoot video content for Instagram Reels, Stories and TikTok
• Apply composition, lighting, equipment and platform-native techniques such as transitions and POVs
• Feature in content when relevant
• Edit social-first content with synchronized clips, relevant audio and clear narratives
• Hand off out-of-platform builds to the Design team
• Educate Creative and Social Media Manager teams on in-app content best practices
• Build strong working relationships across account teams and departments
• Communicate and collaborate to provide a high-quality Content Creator experience

Account Manager

• Successfully deliver social strategy and scope of work for the largest and most complex clients
• Implement effective ways of working for accounts from briefing through delivery
• Work closely with the Account Director to ensure effective account-team communication
• Lead day-to-day client communications and build long-lasting client relationships
• Identify opportunities for account development with the Account Director
• Implement account ways of working covering client communication, briefing, and account-team management
• Structure communication for large and complex scopes of work and coordinate progress updates
• Review content to ensure it meets client objectives and aligns with account social strategy
• Communicate the value and results of work to clients with the Strategy team
• Coordinate influencer and creator activations with Social Media Managers and the Studio team
• Lead client-related communication for influencer and creator work
• Act as People Lead for an Account Manager and develop their Client Services skills
• Develop and uphold strong team culture with Account Directors and Business Directors

Senior Account Manager

Account Executive

• Lead high-profile social accounts and build trusted client relationships
• Drive exceptional delivery at scale
• Lead account teams to deliver high-quality social-first work
• Identify opportunities to retain, develop and grow client partnerships
• Ensure market output aligns with the overall social strategy
• Set up teams effectively and inspire them to produce high-standard work
• Act as the main client contact and communicate the value of Born Social’s work
• Organise key calls, meetings and Quarterly Reviews
• Recognise and resolve delivery, client or performance issues
• Work with wider team members to improve ways of working
• Oversee delivery of hundreds of creative assets per month with a project manager
• Ensure work meets market needs and quality-control standards
• Brief and manage translation and transcreation approval processes
• Build approval workflows for efficient approvals at scale
• Work with media partners to review asset performance and optimise results
• Ensure accurate delivery of scope, deliverables, time and deadlines
• Resolve scope or resourcing issues and lead new resourcing requests
• Report on commercial performance monthly

Account Director

• Lead day-to-day client communications and build long-lasting client relationships
• Work with the Account Director to identify account development opportunities
• Lead and project manage account operations and ways of working
• Structure communications for large and complex scopes of work
• Coordinate progress updates across account teams
• Review content to ensure it meets client objectives and social strategy
• Work with the Strategy team to report results and insights to clients
• Coordinate influencer and creator activations with Social Media Managers and the Studio team
• Help develop and uphold a strong team culture with Account Directors and the VP team

• Lead the local-market social strategy and client relationship for Ford in Spain
• Ensure market output aligns with the overall social strategy
• Set up teams effectively and inspire account teams to produce high-quality work
• Foster collaborative, trusting, and constructive client relationships
• Organise key calls, meetings, and Quarterly Reviews
• Resolve delivery, client, and performance issues
• Oversee local-market freelancers in Spain, including briefing, quality control, and delivery
• Collaborate with the wider Ford Europe account team
• Visit Madrid regularly to build client and freelance-network relationships
• Manage scope of work, deliverables, timelines, and time tracking
• Resolve scope or resourcing issues and lead new resourcing requests
• Report on commercial performance monthly

Account Director, Spanish Native

Director

• Lead production across Born Social, a social-first creative agency
• Run complex, multi-market shoots and post-production from start to delivery
• Troubleshoot on shoot days while maintaining creative quality, timelines, budgets and delivery standards
• Set and uphold craft standards across productions
• Partner with Creative and Design to elevate output
• Ensure compliance, health and safety, and duty of care standards on every shoot
• Lead production operations by scoping creative into production plans
• Review and sign off estimates prepared by the Producer team
• Manage markups and supplier negotiations to protect margins
• Build and scale the production partner network
• Develop senior relationships with talent, directors, crews and suppliers
• Help lead team culture and support direct-report development
• Review production processes to improve efficiency
• Travel across the EU and occasionally to the US to run shoots on location

Associate Production Director

• Lead teams to deliver industry-leading work using social-first strategy and output knowledge
• Build in-depth relationships with clients
• Work across retainers and project work with specialist roles
• Develop client strategy and output and guide account decisions
• Set up teams to support a higher standard of work
• Inspire account teams to produce high-quality work
• Own senior client relationship development and identify and communicate the value of Born Social’s work
• Create, communicate and deliver account plans covering client insight, communication and reporting
• Lead pitches, proposals and scoping for additional work
• Educate clients on Born Social development, thought leadership content and industry updates
• Communicate mid- and long-term business and marketing plans with stakeholders and agencies
• Organise key calls, meetings and Quarterly Reviews
• Recognise and resolve delivery, client, results, scope and resourcing issues
• Review ways of working with Senior Account Managers
• Ensure accurate delivery of scope, deliverables, time, quality and deadlines using time tracking
• Report on commercial performance monthly
• Contribute to winning new business through pitches and proposals
• Lead strategic direction for new business
• Develop Born Social’s US industry profile through talks, presentations, blogs and webinars

Senior Account Director

• Lead teams to deliver industry-leading social-first work and build in-depth client relationships
• Develop client strategies and ensure account decisions are guided by them
• Set up teams effectively and inspire account teams to produce high-quality work
• Own senior client relationship development and communicate the value of Born Social’s work
• Create, communicate and deliver account plans including client insight, communication and reporting
• Lead pitches, proposals and scoping for additional work
• Educate clients on Born Social’s development, thought leadership and industry updates
• Communicate business and marketing plans with stakeholders and appointed agencies
• Organise key calls, meetings and Quarterly Reviews
• Recognise and resolve delivery, client, results, scope and resourcing issues
• Work with Senior Account Managers to improve ways of working
• Ensure accurate delivery of scope, deliverables, timelines and quality using time tracking
• Report monthly on commercial performance
• Contribute to winning new business through pitches and proposals
• Lead strategic direction and develop Born Social’s US industry profile through talks, presentations, blogs and webinars

Art Director

• Set the standard for best-in-class creative work
• Oversee client work from ideation and pitch through execution and delivery
• Link creative deliverables to the brief and business plan
• Lead pitches and client presentations
• Win new business through creative work, client relations, and strategic partnership
• Own creative output on accounts
• Establish a culture of creative excellence within the Creative Team
• Create case studies, thought leadership, and showcase work
• Lead, mentor, and build confidence and capability across the creative team
• Provide departmental leadership and model company culture and values
• Collaborate with the Chief Creative Officer, VP of Clients, and Strategy Director on pitch activity and new business

Associate Creative Director

Project Manager

• Lead day-to-day operations for client accounts, including timelines and project plans
• Implement effective ways of working across accounts
• Manage resource requirements and scheduling
• Proactively solve commercial and operational challenges and escalate to internal and external stakeholders when required
• Support administration and management of Projects and Pipeline in Productive
• Ensure projects are accurately set up, efficiently managed, and regularly reported on
• Ensure weekly timesheets are updated
• Report on budget burn-down and recommend improvements
• Coordinate with the central UK Operations team to match skills and experience to briefs and scopes of work
• Schedule resources for the US team in Productive based on project plans
• Maintain seamless relationships between internal stakeholders through constant communication and expectation management
• Track and monitor deliverable progress and identify bottlenecks
• Work with the team to find solutions to bottlenecks
• Support the Senior Project Manager with execution as required

• Create social-first content for brands across product, personality, lifestyle and hosting formats
• Bring products to life in content that feels native to social
• Create talk-to-camera, tutorials, explainers, demos and reactions
• Create in-situ content from real places, moments, events and experiences
• Produce vox pops, street interviews, event hosting and premium entertainment formats
• Work from Born Social briefs and create content against brand guidelines
• Respond to feedback where needed
• Submit completed content for review
• Help brands build relevance, trust and distinctiveness through creativity

Manager

• Source and vet creators for brand partnerships based on performance, audience demographics, personality, campaign objectives, and brand strategy
• Develop clear and inspiring creator briefs translating brand direction into authentic social content opportunities
• Manage communications with creators and talent agencies from partnership start through delivery
• Ensure campaign deadlines are met and creator relationships are nurtured
• Review creator content with internal teams and manage feedback and edits
• Schedule campaigns for maximum impact
• Track creator performance and maintain reporting tools
• Extract learnings and insights for campaign reporting and future recommendations

Social Media Manager

Content Creator

Senior Account Manager

Account Director

Senior Account Manager

Account Director, Spanish Native

Associate Production Director

Senior Account Director

Account Director

Associate Creative Director

Project Manager

Content Creator

Influence Manager