Account Director

Born Social

. Lead teams to deliver industry-leading social-first work and build in-depth client relationships .

Posted 9/18/2026full-timeNew York City • New York • United StatesLead💰 $115,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship development and social-first strategies, with a strong focus on project management and account growth. Proven ability to lead teams in delivering high-quality work and effectively communicate business and marketing plans.

Highest-signal resume keywords

Client Relationship DevelopmentSocial-First StrategyProject Management PrinciplesAccount GrowthIntegrated Media and Creative Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ServicesAccount PlanningCommercial Performance ReportingPitches and ProposalsTime Tracking

Soft Skills

Team LeadershipClient Experience ImprovementCommunication SkillsProblem Solving

Industry Keywords

Social-First DeliveryNon-Profit BrandsIntegrated WorkAgency SettingQuarterly Reviews

About the role

Key responsibilities & impact

Lead teams to deliver industry-leading social-first work and build in-depth client relationships
Develop client strategies and ensure account decisions are guided by them
Set up teams effectively and inspire account teams to produce high-quality work
Own senior client relationship development and communicate the value of Born Social’s work
Create, communicate and deliver account plans including client insight, communication and reporting
Lead pitches, proposals and scoping for additional work
Educate clients on Born Social’s development, thought leadership and industry updates
Communicate business and marketing plans with stakeholders and appointed agencies
Organise key calls, meetings and Quarterly Reviews
Recognise and resolve delivery, client, results, scope and resourcing issues
Work with Senior Account Managers to improve ways of working
Ensure accurate delivery of scope, deliverables, timelines and quality using time tracking
Report monthly on commercial performance
Contribute to winning new business through pitches and proposals
Lead strategic direction and develop Born Social’s US industry profile through talks, presentations, blogs and webinars

Requirements

What you’ll need

4+ years experience in a Client Services role in an agency setting
Good understanding of social-first delivery, including strategy, creative, media and management
Good understanding of project management and Client Services principles
Experience developing project management and Client Services practices in others
Experience in the commercial running of account work
Proven track record of retaining, developing and growing accounts
Experience working on integrated work spanning media and creative with a social-first lens
Ideally, experience working with non-profit brands and understanding of the category
Passion for improving client experience and relationship development
Standard working hours are 9:00am to 5:30pm; occasional work outside these hours may be necessary

Benefits

Comp & perks

20 days vacation a year + 12 public holidays
Full Paid Medical Insurance (including dental and vision)
Annual performance bonus
401k matching plan
Gym Membership contributions
Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee
Free home office chair and screen
Quarterly team offsites / Regular socials
Free Citibike membership
Recruitment referrals bonus
Agile working policy
Flexible working hours by prior agreement with line managers