Associate Director

Born Social

. Lead teams to deliver industry-leading social-first work .

Posted 10/5/2026full-timeNew York City • New York • United StatesSenior💰 $115,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship development and social-first strategy execution, with a strong focus on project management and account growth. Proven ability to lead teams, deliver high-quality work, and enhance client experiences through effective communication and collaboration.

Highest-signal resume keywords

Client Relationship DevelopmentSocial-First StrategyProject ManagementAccount GrowthIntegrated Media and Creative Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ServicesAccount ManagementSocial Media StrategyProject Management PrinciplesCommercial Performance ReportingProposal DevelopmentPitches and PresentationsClient Insight CommunicationScope ManagementDelivery Issue Resolution

Soft Skills

Team LeadershipClient Experience ImprovementCollaborationInspirationCommunication

Industry Keywords

Social-First DeliveryIntegrated WorkNon-Profit BrandsAgency SettingQuarterly Reviews

About the role

Key responsibilities & impact

Lead teams to deliver industry-leading social-first work
Develop client-specific strategies and outputs
Build in-depth client relationships and own senior client relationship development
Set up account teams effectively and inspire high-quality work
Create, communicate and deliver account plans including client insight, communication and reporting
Lead pitches, proposals and scoping for additional work
Educate clients on Born Social’s development, thought leadership content and industry updates
Communicate business and marketing plans with wider stakeholders and appointed agencies
Organise key calls, meetings and Quarterly Reviews
Recognise and resolve delivery, client or results issues
Review ways of working with Senior Account Managers
Ensure accurate delivery of scopes of work, deliverables, time and deadlines
Resolve scope or resourcing issues and lead new resourcing requests
Report on commercial performance monthly
Contribute to winning new business through pitches and proposals
Lead strategic direction for new business
Develop Born Social’s US industry profile through talks, presentations, blogs and webinars
Collaborate with specialist roles across retainers and project work

Requirements

What you’ll need

4+ years experience in a Client Services role in an agency setting
Good understanding of social-first delivery, including strategy, creative, media and management
Good understanding of the principles of good project management and Client Services, with experience helping to develop this in others
Experience in the commercial running of account work
Proven track record of retaining, developing and ultimately growing accounts
Passion for improving client experience and relationship development
Experience working on integrated work spanning media and creative with a social-first lens
Ideally, experience working with non-profit brands and understanding of the category
Willingness to work outside standard hours on occasions
Standard working hours availability from 9:00am to 5:30pm

Benefits

Comp & perks

20 days vacation a year + 12 public holidays
Full Paid Medical Insurance (including dental and vision)
Annual performance bonus
401k matching plan
Gym Membership contributions
Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee
Free home office chair and screen
Quarterly team offsites / Regular socials
Free Citibike membership
Recruitment referrals bonus
Agile working policy
Flexibility in working hours if agreed in advance with line managers