Senior Account Director

Born Social

. Lead teams to deliver industry-leading work using social-first strategy and output knowledge .

Posted 9/18/2026full-timeNew York City • New York • United StatesSenior💰 $140,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship development, strategic account management, and social-first delivery across media and creative. Proven ability to lead teams, inspire high-quality work, and drive commercial performance in an agency setting.

Highest-signal resume keywords

Client Services ExperienceSocial-First StrategyProject ManagementAccount GrowthRelationship Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Integrated Work ExperienceSocial-First DeliveryAccount PlanningCommercial Performance ReportingProposal Development

Soft Skills

Team LeadershipClient EducationCommunication SkillsProblem SolvingInspiration

Tools & Technologies

Time Tracking SoftwareClient Management Systems

Industry Keywords

Non-Profit BrandsFMCGAccount Management PrinciplesThought LeadershipStakeholder Communication

About the role

Key responsibilities & impact

Lead teams to deliver industry-leading work using social-first strategy and output knowledge
Build in-depth relationships with clients
Work across retainers and project work with specialist roles
Develop client strategy and output and guide account decisions
Set up teams to support a higher standard of work
Inspire account teams to produce high-quality work
Own senior client relationship development and identify and communicate the value of Born Social’s work
Create, communicate and deliver account plans covering client insight, communication and reporting
Lead pitches, proposals and scoping for additional work
Educate clients on Born Social development, thought leadership content and industry updates
Communicate mid- and long-term business and marketing plans with stakeholders and agencies
Organise key calls, meetings and Quarterly Reviews
Recognise and resolve delivery, client, results, scope and resourcing issues
Review ways of working with Senior Account Managers
Ensure accurate delivery of scope, deliverables, time, quality and deadlines using time tracking
Report on commercial performance monthly
Contribute to winning new business through pitches and proposals
Lead strategic direction for new business
Develop Born Social’s US industry profile through talks, presentations, blogs and webinars

Requirements

What you’ll need

Experience working on integrated work spanning both media and creative with a social-first lens
Ideally, experience working with non-profit brands and understanding of the category
5+ years experience in a Client Services role in an agency setting
Understanding of social-first delivery, including strategy, creative, media and management
Understanding of good project management and Client Services principles
Experience helping develop others in project management and Client Services
Experience in the commercial running of account work
Proven track record of retaining, developing and growing accounts
Passion for improving client experience and relationship development
Ideally, experience working with global brands, ideally in FMCG

Benefits

Comp & perks

20 days vacation a year + 12 public holidays
Full Paid Medical Insurance (including dental and vision)
Annual performance bonus
401k matching plan
Sales commission (if involved in a pitch)
Gym Membership contributions
Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee
Free home office chair and screen
Quarterly team offsites / Regular socials
Free Citibike membership
Recruitment referrals bonus
Agile working policy
Hybrid working model