Senior Account Manager

Born Social

. Successfully deliver social strategy and scope of work for the largest and most complex clients .

Posted 9/22/2026full-timeLondon • United KingdomSenior💰 £43,000 - £48,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in social media strategy and client relationship management, with a strong focus on effective communication and account development. Proven ability to lead teams and coordinate complex projects while maintaining high-quality standards.

Highest-signal resume keywords

Social Media StrategyClient Relationship ManagementAccount DevelopmentTeam LeadershipProject Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong CommunicationRelationship HandlingHighly OrganisedAttention to QualityAdaptability

Industry Keywords

Social MediaAgency ExperienceContent ManagementInfluencer ActivationsDigital Developments

About the role

Key responsibilities & impact

Successfully deliver social strategy and scope of work for the largest and most complex clients
Implement effective ways of working for accounts from briefing through delivery
Work closely with the Account Director to ensure effective account-team communication
Lead day-to-day client communications and build long-lasting client relationships
Identify opportunities for account development with the Account Director
Implement account ways of working covering client communication, briefing, and account-team management
Structure communication for large and complex scopes of work and coordinate progress updates
Review content to ensure it meets client objectives and aligns with account social strategy
Communicate the value and results of work to clients with the Strategy team
Coordinate influencer and creator activations with Social Media Managers and the Studio team
Lead client-related communication for influencer and creator work
Act as People Lead for an Account Manager and develop their Client Services skills
Develop and uphold strong team culture with Account Directors and Business Directors

Requirements

What you’ll need

3 to 5 years of experience working in social media, preferably agency-side
Brilliantly personable, with strong communication and relationship-handling abilities
Highly organised and able to manage substantial content and deadlines
Passion for brands and social media
Curiosity about developments in the digital world and its potential
Pride in work and meticulous attention to quality
Drive, ambition, adaptability, and a growth mindset

Benefits

Comp & perks

Hybrid working - 3 days in the office per week
Fix + Flex model, with Wednesdays and Thursdays as fixed office days and a third flexible office day
B-Corp certified employer
Inclusive and representative work environment
Equal opportunities employer