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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive commercial HVAC technical knowledge and strong customer service skills, with the ability to effectively sell and support residential and commercial HVAC equipment. Proficient in building customer relationships and providing technical solutions to enhance customer satisfaction and drive sales.
Highest-signal resume keywords
Commercial HVAC Technical KnowledgeCustomer Service ExperienceSales Support ExperienceProficiency in Microsoft OfficeStrong Interpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HVAC Equipment SalesTechnical Issue SupportQuoting Light Commercial HVAC EquipmentProduct SelectionOrder EntryShipment Tracking
Soft Skills
Effective CommunicationOrganizational SkillsAnalytical SkillsDecision-Making SkillsPositive Human Relations Orientation
Tools & Technologies
WindowsMicrosoft Office
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Residential HVACCommercial HVACHVAC ContractorsCustomer Relationship ManagementMarket Share Development
About the role
Key responsibilities & impact- Represent the York Factory Direct brand and promote the Bosch portfolio in the assigned market
- Sell residential and commercial HVAC equipment, parts, and supplies to HVAC contractors
- Sign new York Dealers and recruit new customers into the York family
- Develop partnerships with existing customers to increase share of wallet and market share
- Develop an in-depth understanding of residential and commercial product offerings
- Support internal and external customers with technical commercial issues
- Quote light commercial HVAC equipment and supplies
- Provide product selections and alternative solutions to save customers energy and costs
- Make proactive calls to the customer base to drive sales and increase margins
- Enter orders and track shipments when necessary
- Provide post-sale support
- Facilitate product returns and train customers on warranty processing
- Perform other duties as directed
Requirements
What you’ll need- High School Diploma or equivalent
- 5+ years of commercial HVAC technical knowledge
- 5+ years of customer service experience
- Experience supporting the sales team
- Proficiency in Windows and Microsoft Office software (preferred)
- Strong interpersonal, customer relationship, and decision-making skills (preferred)
- Effective and professional communication and organization skills (preferred)
- Strong analytical skills and a positive human relations orientation (preferred)
- Successful completion of a drug screen and background check before starting
- Ability to sell Residential and Commercial HVAC equipment, parts, and supplies to HVAC contractors
- Ability to support customers with technical commercial issues and quote light commercial HVAC equipment and supplies
Benefits
Comp & perks- Leadership coaching throughout the career
- Onboarding with programs, product, and company information
- Ongoing access to sales leaders for questions and mentoring
- Professional development and career growth support
- Inclusive and positive culture