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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive commercial HVAC technical knowledge and strong customer service skills, with a focus on building relationships and driving sales. Proficient in providing technical support and post-sale assistance while effectively managing customer interactions.
Highest-signal resume keywords
Commercial HVAC Technical KnowledgeCustomer Service ExperienceSales Support ExperienceProficiency in Microsoft OfficeStrong Interpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HVAC Equipment SalesProduct QuotingOrder EntryTechnical SupportMarket Share Development
Soft Skills
Effective CommunicationDecision-Making SkillsOrganizational SkillsAnalytical SkillsPositive Human Relations Orientation
Tools & Technologies
WindowsMicrosoft Office
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
HVAC ContractorsResidential HVACCommercial HVACCustomer Relationship ManagementEnergy Solutions
About the role
Key responsibilities & impact- Represent the York Factory Direct brand and promote the Bosch portfolio in the assigned market
- Sell residential and commercial HVAC equipment, parts, and supplies to HVAC contractors
- Sign new York Dealers and recruit new customers into the York family
- Develop partnerships with existing customers to increase share of wallet and market share
- Develop an in-depth understanding of residential and commercial product offerings
- Support internal and external customers with technical commercial issues
- Quote light commercial HVAC equipment and supplies
- Select products and offer alternative solutions to save customers energy and costs
- Make proactive calls to customers to drive sales and increase margins
- Enter orders and track shipments as necessary
- Provide post-sale support
- Facilitate product returns and train customers on warranty processing
- Perform other duties as directed
Requirements
What you’ll need- High School Diploma or equivalent
- 5+ years of commercial HVAC technical knowledge
- 5+ years of customer service experience
- Experience supporting the sales team
- Proficiency in Windows and Microsoft Office software
- Strong interpersonal, customer relationship, and decision-making skills
- Effective and professional communication and organization skills
- Strong analytical skills and a positive human relations orientation
- Successful completion of a drug screen and background check before the start date
Benefits
Comp & perks- Employees can work remotely
- Leadership coaching throughout the career
- Onboarding with sales programs, product information, and company information
- Ongoing support and mentoring from sales leaders
