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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive commercial HVAC technical knowledge and strong customer service skills, with a focus on building relationships and providing effective post-sale support. Proficient in quoting HVAC equipment and facilitating customer training on warranty processing.
Highest-signal resume keywords
Commercial HVAC Technical KnowledgeCustomer Service ExperienceSales Support ExperienceProficiency in Microsoft OfficeInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HVAC Equipment SalesQuoting HVAC SuppliesTechnical SupportOrder EntryShipment Tracking
Soft Skills
Customer Relationship SkillsDecision-Making SkillsCommunication SkillsOrganizational SkillsAnalytical Skills
Tools & Technologies
WindowsMicrosoft Office
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
HVAC ContractorsResidential HVACCommercial HVACMarket ShareProduct Solutions
About the role
Key responsibilities & impact- Represent Bosch/York Factory Direct and promote the Bosch portfolio in the assigned market
- Sell residential and commercial HVAC equipment, parts, and supplies to HVAC contractors
- Recruit new York Dealers and customers to increase market share
- Develop partnerships with existing customers to increase share of wallet
- Develop an in-depth understanding of residential and commercial product offerings
- Support internal and external customers with technical commercial issues
- Quote light commercial HVAC equipment and supplies
- Offer alternative product solutions to save customers energy and costs
- Make proactive customer calls to drive sales and increase margins
- Enter orders and track shipments when necessary
- Provide post-sale support
- Facilitate product returns and train customers on warranty processing
- Perform other duties as directed
Requirements
What you’ll need- High School Diploma or equivalent
- 5+ years of commercial HVAC technical knowledge
- 5+ years of customer service experience
- Experience supporting the sales team
- Proficiency in Windows and Microsoft Office software (preferred)
- Strong interpersonal, customer relationship, and decision-making skills (preferred)
- Effective and professional communication and organization skills (preferred)
- Strong analytical skills and a positive human relations orientation (preferred)
- Successful completion of a drug screen and background check before start date
Benefits
Comp & perks- Employees can work remotely
- Leadership coaching throughout your career
- Onboarding with programs, product, and company information
- Sales leadership mentorship and support
- Equal opportunity employment, including disability/veterans
